IT Support Lead

About Penbrothers

Penbrothers is an HR remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high- growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is the leading platform for board performance, with offices in London and Melbourne. They work with a range of global organisations, delivering a comprehensive software toolkit that covers board reviews, skills matrix, CEO review, strategy alignment and more. Our client team has a wealth of experience in governance and technology. It’s through this experience that we strive to empower boards to outperform their peers and drive positive outcomes for all stakeholders involved.

About the Role

Our client is seeking a skilled and experienced IT Support Lead to join our team on a part-time basis. The ideal candidate will have a proven track record of supporting a mixed fleet of devices, including Windows and Apple laptops. The role involves managing and provisioning IT systems across both platforms using Microsoft and Apple management tools.

What you’ll do

• Lead IT support operations - for a mixed fleet of Windows and Mac devices, ensuring seamless day-to-day support.

• Leverage Microsoft IT management - systems including M365, Intune, EntraID, and Azure AD to administer and manage devices and corporate user access.

• SSO - Assist and support the Engineering in configuration and maintenance of SSO.

• Device Onboarding - Provision and manage Mac devices via Apple Business Manager and Apple Configurator.

• Provide technical support to BoardOutlook employees (end-users), troubleshooting and resolving hardware and software issues across both Windows and Mac platforms.

• Compliance tasks - Conduct systems checks to ensure key security features are enabled.

• Continuous improvement - Collaborate with internal teams to ensure efficient IT operations and support processes.

• Security alerts - Stay up-to-date with the latest technology trends and tools, recommending improvements to existing IT infrastructure.

• Internal Documentation - Develop internal education materials to ensure staff understand how to use technology and systems.

• Conduct IT risk assessments and develop remediation plans. This role must:

• Work with CTO and MD to confirm plans of action/approach to risk remediation.

• Conduct research and provide recommendations on the best practical approach for technical uplift - leveraging external specialist advisors as necessary.

• Manage change and roll-out/coordinate new IT processes, policies or general uplift.

• Conduct testing of new systems or processes to ensure functionality.

• Ensure all new processes are documented in line with our policies.

Requirements

What You Bring

• Bachelor's degree in Computer Science/IT or equivalent experience.

• 5+ years leading IT support for mixed Windows/Mac environments, including device and user management via Microsoft (M365, Intune, Entra ID/Azure AD) and Apple (ABM, Configurator) ecosystems.

• Proven experience in troubleshooting, security compliance, documentation, risk assessment participation, and managing IT process/system rollouts.

• Expert knowledge of Windows and macOS, networking, remote support, and SSO principles.

• Strong understanding of security best practices.

• Excellent problem-solving, communication, organizational, and teamwork abilities. Proactive and results-oriented.

• Relevant Microsoft, Apple (ACSP/ACMT), ITIL, or Security+ certifications is a plus

• SSO implementation with Engineering, collaborating with external IT advisors, scripting/automation skills, experience with other IT management tools.