Elevate and DelegateED

Client Service Unit Technician - E&D

Elevate and Delegate is a strategic headhunting agency and virtual assistant provider that helps businesses save on staffing costs by connecting them with high-performance remote talent. They specialize in finding pre-vetted professionals across various industries.

Elevate and Delegate

Employee count: 11-50

Salary: 16k-20k USD

Philippines only

Company Overview:

Our client is a leading provider of managed IT services and business computer support. We specialize in offering tailored IT solutions that help businesses operate efficiently and securely. Our commitment to customer satisfaction and technical excellence has made us a trusted partner for numerous organizations.

Role Overview:

We are seeking an experienced Client Service Unit Technician to join our dedicated team. This role plays a critical part in providing advanced technical support, resolving escalated issues, and ensuring superior customer service. The ideal candidate will possess in-depth technical expertise, a proven track record in IT support, and the ability to work independently on complex issues while maintaining a customer-centric approach.

Key Responsibilities:

  • Provide advanced troubleshooting and support for hardware, software, and network-related issues.
  • Troubleshoot and resolve client inquiries via phone, email, and remote access.
  • Serve as the escalation point for complex technical issues that Level 1 technicians cannot resolve.
  • Document all client interactions and technical solutions in the support ticketing system.
  • Perform root cause analysis on recurring issues and recommend long-term solutions.
  • Assist in the setup, configuration, and maintenance of client IT systems.
  • Collaborate with higher-level technicians for complex issues.
  • Maintain knowledge of the company's services, policies, and procedures.

Requirements

  • Minimum of 2-4 years of experience in an IT support or technical services role.
  • Strong expertise in Windows operating systems, Active Directory management, and Microsoft Office 365 administration.
  • Solid understanding of network configurations, including VLANs, VPNs, firewalls, and wireless technologies.
  • Experience supporting and troubleshooting virtualization technologies (VMware, Hyper-V).
  • Strong knowledge of backup solutions and disaster recovery processes.
  • Exceptional communication and customer service skills, with the ability to explain technical issues to non-technical users.
  • Ability to work independently and as part of a team.
  • Ability to manage multiple tasks effectively and meet deadlines in a fast-paced environment.
  • High school diploma or equivalent; further education in IT or related fields is a plus.

Preferred Skills:

  • Industry certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Fundamentals, or similar.
  • Experience with remote support tools.
  • Knowledge of cybersecurity best practices.
  • Familiarity with Help Desk software and ticketing systems.
  • Experience with cloud services (Azure, AWS) is a plus.

Benefits

Benefits:

  • Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
  • Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
  • Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Salary : $1300-$1700/month

Working hours: M-F 8 AM - 4:30 PM or 9 AM - 5:30 PM (Eastern Time)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 16k-20k USD

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Elevate and Delegate

Learn more about Elevate and Delegate and their company culture.

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At Elevate and Delegate, we are spearheading a new era of business efficiency through strategic global talent acquisition. Our groundbreaking approach connects businesses with high-performance remote teams, revolutionizing how companies scale and manage their operational costs. We specialize in sourcing and placing top-tier virtual assistants and executives across a multitude of industries, enabling startups, SMBs, and solo entrepreneurs to slash staffing expenses by as much as 80%. Through our meticulous pre-vetting process, we ensure that every professional we place is not only highly skilled but also perfectly aligned with our clients' unique needs and company culture. This commitment to quality and precision in talent matching allows businesses to focus on their core competencies, driving growth and innovation without the traditional overheads associated with in-house staffing. Our model is built on transparency and direct engagement, meaning clients hire and manage their remote team members directly, with no markups or ongoing monthly fees to us. This fosters a stronger, more integrated working relationship and ensures that the cost savings are maximized for our clients.

Our innovative platform and 'Done For You' staffing services streamline the entire hiring process, from identifying needs and sourcing candidates to facilitating seamless onboarding. We tap into an extensive global talent pool, leveraging paid job boards, free job boards, a burgeoning Facebook group of prospective workers, and our proprietary email list to find exceptional individuals. This diverse sourcing strategy allows us to quickly find professionals in fields such as accounting, finance, IT, marketing, sales, customer service, video editing, social media management, and data management. We understand that in today's fast-paced business environment, time is a critical resource. Therefore, we empower business owners to delegate tasks that are not high-leverage, allowing them to reclaim valuable time to focus on strategic initiatives that drive their business forward. Our commitment extends beyond mere placement; we offer a 90-day satisfaction guarantee, providing free replacements if needed, to ensure our clients are completely satisfied with their new team members. By championing a new model of remote work, Elevate and Delegate is not just a service provider but a strategic partner in our clients' journey towards enhanced productivity, significant cost savings, and sustainable growth.

Employee benefits

Learn about the employee benefits and perks provided at Elevate and Delegate.

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Salary increase

This depends on your performance. (Elevate and Delegate don't have control over this.)

Paid vacation leaves

We want you to enjoy the beauty of life. (Elevate and Delegate don't have control over this)

Paid major PH holidays

Clients value our culture as much as we respect theirs. (Elevate and Delegate don't have control over this)

13th-month pay

This depends on the clients. However, we typically suggest our clients offer this as an incentive. (Elevate and Delegate don't have control over this)

View Elevate and Delegate's employee benefits
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Elevate and Delegate

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Elevate and Delegate hiring Client Service Unit Technician - E&D • Remote (Work from Home) | Himalayas