Onboarding and Implementation Specialist

We are seeking an Onboarding and Implementation Specialist to support the implementation team in onboarding new compensation planning clients. The specialist will build client sites, own the communication process, track self-service implementation progress, and lead intake calls. They will also partner with clients in tactical compensation administration initiatives and support implementation managers in client-facing activities.

Requirements

• 1-2 years' experience in a fast-paced Implementation or data configuration roles, preferably in SaaS implementation, compensation management, HRIS systems, or any combination thereof.
• Experience in discovery and requirements gathering.
• Experience with Salesforce or similar CRM.
• Experience working with large data sets and Microsoft Excel required.
• Understanding of how relational databases work.
• Ability to confidently lead client meetings and have a keen understanding of the solution's best practices and how they can be incorporated.
• Ability to work successfully and independently and take ownership of problem-solving.
• Strong organizational skills
• The highest ethical standards are required to protect the confidentiality of client data.
• Strong communication skills (both verbal and written) and a commitment to accuracy, reliability, attention to detail, and client service.
• Self-starter, shows success in proactive learning and self-managing.
• Bachelor's degree or relevant experience

Benefits

• Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day)
• 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized.
• HMO Coverage +1 dependent
• Fixed work schedule, Monday through Friday 10pm-7am Manila