Papa logo

Director of Operations

Papa

Job description

Papa’s mission is to support families throughout the aging journey. Every day 11,000 people in the United States turn 65. Loneliness is a disease and Social Determinants of Health have huge impacts on people’s lives. The Papa team and our tens of thousands of Papa Pals are here to provide companionship, support, and care to millions of families. 

 Backed by amazing partners, Papa has raised over $31M in funding. Our investors include Canaan, Comcast Ventures, Operator Partners, Magnify Ventures, Pivotal Ventures (Melinda Gates’ fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), and YCombinator.

Papa, Inc. is an equal opportunity employer. We proudly support the ParityPledge® for gender and/or racial parity at the highest levels of business.

About the Role: The Director of Operations, Marketplace will provide growth operations leadership in Pal acquisition and onboarding as well as lead the go-to-market execution in early-stage markets and new service categories. 

Your Responsibilities 


  • Oversee daily attainment of 100% of visit targets across the entire company and take remedial measures should the target be at risk
  • Balance supply and demand in early-stage markets
  • Establish early program management of new service categories
  • Provide growth operations leadership in Pal acquisition and onboarding
  • Design and run the Pal Advisory Council
  • Partner with product teams to improve the Pal user experience
  • Partner with growth teams to write and maintain our growth operations playbook
  • Manage a team of exempt and nonexempt employees

Requirements


  • Proven experience leading cross-functional operations teams
  • Obsessed with customer centricity and process improvement
  • Comfortable working with a small team, but able to scale organizations
  • Creative and data-driven
  • Detail-oriented with a strong sense of urgency
  • Ability to leverage data tools to seek answers to complex problems
  • Non-hierarchical, with a willingness to roll-up your sleeves, multitask and dive into details
  • A lack of ego, driven by group outcome, not the individual outcome
  • Committed to supporting a diverse, inclusive, and collaborative work environment

Salary & Benefits:


  • Market competitive salary
  • Bonus provided based on individual goals
  • Health benefits
  • Health Care, Vision, Dental
  • PTO + paid holidays (available after 90-days)
  • 401K + matching
  • Stock Options

Apply now

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About this role

Apply before

August 18th, 2021

Job posted on

February 13th, 2021

Job type

Full Time

Hiring timezones

Papa is hiring for this role in the following timezones:

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Primary industry
Company size

51-200

Founded in

2017

Social media
Visit joinpapa.com Visit joinpapa.com

About the company

Papa is the first and only on-demand assistance service to help seniors with transportation, house needs, technology, and an amazing social experience. With Papa our members can access Papa Pals, our f...
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