Papa, Inc. is an equal opportunity employer. We proudly support the ParityPledge® for gender and/or racial parity at the highest levels of business.
About the Role: The Director of Operations, Marketplace will provide growth operations leadership in Pal acquisition and onboarding as well as lead the go-to-market execution in early-stage markets and new service categories.
- Oversee daily attainment of 100% of visit targets across the entire company and take remedial measures should the target be at risk
- Balance supply and demand in early-stage markets
- Establish early program management of new service categories
- Provide growth operations leadership in Pal acquisition and onboarding
- Design and run the Pal Advisory Council
- Partner with product teams to improve the Pal user experience
- Partner with growth teams to write and maintain our growth operations playbook
- Manage a team of exempt and nonexempt employees
- Proven experience leading cross-functional operations teams
- Obsessed with customer centricity and process improvement
- Comfortable working with a small team, but able to scale organizations
- Creative and data-driven
- Detail-oriented with a strong sense of urgency
- Ability to leverage data tools to seek answers to complex problems
- Non-hierarchical, with a willingness to roll-up your sleeves, multitask and dive into details
- A lack of ego, driven by group outcome, not the individual outcome
- Committed to supporting a diverse, inclusive, and collaborative work environment
Salary & Benefits:
- Market competitive salary
- Bonus provided based on individual goals
- Health benefits
- Health Care, Vision, Dental
- PTO + paid holidays (available after 90-days)
- 401K + matching
- Stock Options
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About this role
August 18th, 2021
Job posted on
February 13th, 2021
Papa is hiring for this role in the following timezones:
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