Principal Network Operation Engineer - GNOC

We are seeking a skilled and proactive engineers with 6+ years of experience to join our Global Network Operations Center (GNOC) team. The GNOC is our front-line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure. The team is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection as necessary to maintain and optimize operations. This onsite team will also be responsible for maintaining structure cabling and data center network build standards.

• Our primary objectives are:
• Ensure maximum possible service availability and performance
• Deliver premier customer service
• Structured cabling knowledge with a highly critical eye for quality installation
• Datacenter construction knowledge
• Proficiency in using OTDR and other cable troubleshooting equipment, along with the capability to instruct and train engineers on their proper usage.

Provide comprehensive support to our Engineering and other Operational and technical teams

These objectives translate into a broad and dynamic scope of responsibilities for the GNOC team. Engineers will have the capability to centrally manage OCI’s networks and implement automated solutions to address common operational challenges efficiently.

Note: This is a 24/7/365 remote position, and includes day/night shift, weekend and holiday work with occasional travel to Abilene, TX based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control.

Career Level – IC4

NOC Operations

• Using existing procedures and tooling, develop and safely complete network changes
• Mentor, onboard and train junior engineers
• Participate in operational rotations providing break-fix support
• Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors
• Provide on-call support services as needed, job duties are varied and complex, needing independent judgment
• Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services
• Fault handling and escalation - Identifying and responding to faults on OCI’s systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution

Leadership:

• Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities
• Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC
• Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams
• Conduct interviews and participate in the hiring process for junior level engineers
• Lead and/or represent the GNOC in vendor meetings, reviews or governance boards

Automations/Scripting

• The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks
• Preference for individuals with experience in scripting and network automation - Python, Puppet, SQL, and/or Ansible
• You will use automation to complete work and develop scripts for routine tasks

Project Management

• Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members
• Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

TECHNICAL QUALIFICATIONS:

Networking

• Advanced knowledge in the following protocols: PBGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS
• Advanced knowledge in the following networking protocols: TCP/IP, VPN, DNS, DHCP, and SSL
• Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management
• Advanced analytical skills and ability to collate and interpret data from various sources
• Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly
• Experience working in a large ISP or cloud provider environment
• Exposure to commodity Ethernet hardware (Broadcom/Mellanox)
• Cisco and Juniper certifications are desired

GPU/RDMA

• Experience in GPU/RDMA network environments is highly desired
• Experience with High Performance Compute
• Experience with InfiniBand

Design

• Participate in Network lifecycle management through network build and/or upgrade projects
• Participate in network solution design review

SOFT SKILLS & OTHER DESIRED EXPERIENCE:

• Highly motivated and self-starter
• Bachelor’s degree is preferred with at least 6+ years of network-related experience
• Strong oral and written communication skills

Excellent time management and organization skills

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

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