Demonstration Engineer - Knowledge Management & Internal Help Desk

Demo Content Engineering plays a pivotal role in transforming ideas into compelling visual narratives that bring Oracle's technology to life. As a Demo Content Engineer, you will design and produce highly impactful demonstrations that are foundational to Oracle’s sales strategy - effectively communicating our innovation, excellence, and vision to prospective customers.

Oracle's Demonstration Services Group is seeking a talented and detail-oriented individual with hands-on experience in Oracle Knowledge Management, Internal Help Desk (IHD), and Fusion Interviews to join our elite team. You will be responsible for crafting realistic, engaging, and technically accurate demo scenarios in the form of Oracle Modern Best Practices that reflect Oracle’s complete capabilities across the Enterprise.

As a key contributor to Oracle’s demo content development, you will work collaboratively with teams across product development, solution engineering, and sales to design compelling, technically accurate, and user-centric demonstration flows. Your work will directly impact how Oracle engages with its customers and showcases the capabilities of its cloud platform. This role is equal parts solution architect, storyteller, and creative technologist.

Our team is composed of some of Oracle’s brightest and most innovative minds. We set a high bar for quality, and our members are highly respected throughout the organization. Creativity, technical depth, and a passion for user-centric design are all hallmarks of our work. We are looking for someone who can bring fresh ideas, a strong work ethic, and a collaborative spirit.

This role offers a unique opportunity to influence how Oracle’s most innovative cloud solutions are presented to the world. You will be instrumental in delivering high-quality, engaging content that helps Oracle Sales teams connect with customers and inspire them with the Oracle experience. If you're excited by the prospect of making complex technology accessible and compelling, we encourage you to apply.

The Ideal Candidate
You are an inventive thinker who understands both the technical and human aspects of delivering exceptional service experiences. You love translating complex systems into intuitive stories and experiences. You bring Oracle’s internal help desk, knowledge management, and agent capabilities to life through immersive, narrative-led demos that resonate with customers across industries.

If you’re ready to shape the way Oracle showcases innovation, empower teams with meaningful knowledge delivery, and help customers visualize transformation, we’d love to hear from you.

Oracle is committed to equal opportunity and does not discriminate based on considerations like race, color, national origin, sex, marital status, sexual orientation, gender identity, age, religion, disability, protected veteran status, or any other characteristic prohibited by federal, state, or a local law.

Key Responsibilities

1. Technical Implementation – Be the Architect

Design and configure demonstration environments that showcase Oracle’s Knowledge Management, Internal Help Desk, and Fusion Interviews solutions.

Build integrated flows that connect IHD and KM with key Oracle Cloud applications to simulate end-to-end business scenarios.

Embed intelligent agent technologies, including conversational interfaces, adaptive knowledge delivery, and guided decision experiences.

Maintain and enhance demo environments to reflect new product innovations and business best practices across multiple industries.

Leverage reporting tools and dashboards to highlight actionable insights and service performance.

Explore automation, intelligent routing, and agent augmentation use cases to illustrate smart service delivery.

2. Demo Storytelling – Bring our Solutions to Life

Create compelling demo narratives and industry-specific scenarios that highlight how Oracle solutions resolve common challenges in employee service and knowledge delivery.

Develop fictional brands, service challenges, and user journeys that reflect diverse organizational needs.

Showcase the role of intelligent agents and decisioning tools in enhancing service outcomes and reducing time to resolution.

Partner with sales and product teams to align demo content with Oracle’s strategic direction and industry relevance.

3. Project Management – Lead the Change

Translate Oracle Modern Best Practices (OMBP) into detailed demo blueprints and implementation roadmaps.

Manage multiple demo development projects from concept through delivery.

Ensure timely execution, clear documentation, and effective collaboration with remote teams across geographies.

Required Qualifications

• 5+ years of hands-on experience, including implementation, with Oracle Knowledge Management, Internal Help Desk, Case Management, Fusion Interviews or Service applications.

• Strong understanding of customer support operations, agent workflows, and case management principles.

• Creative problem solver with strong storytelling instincts and technical acumen.

• Self-motivated and effective in a fully remote, collaborative environment.

• Ability to use reporting tools and dashboards to extract actionable insights and communicate service performance trends.

• Understanding of industry-specific service needs (e.g., High Tech, Public Sector, Healthcare, Financial Services).

• Fluent in English, with excellent written and verbal communication skills. 

• B.S. in Information Systems, Human-Computer Interaction, Business, or a related field.

Preferred Qualifications

• 3+ years of experience building demos, solutions, or user flows in enterprise environments.

• Experience implementing or demoing intelligent agent technologies, adaptive flows, or digital assistants.

• Understanding of REST APIs, JSON, and modern web technologies.

• Familiarity with BML, HTML/CSS, JavaScript, Node.js, or other scripting tools.

• Exposure to Oracle Integration Cloud (OIC)

• Knowledge of collaboration tools such as JIRA, Slack, etc. 

Career Level - IC3

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.