Associate Consultant

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Your Impact:

• Hands on experience required on HPE TeMIP, OSSA, Enrichment & Kafka or similar tools
• Owns development skills and able to understand, troubleshoot, define solution based on languages such as Java, Perl scripting, Shell scripting etc.
• Should have understanding on UMB, Kafka, Zookeeper.
• Should have very good knowledge on OSS. With detailed knowledge of FCAPS functionalities - fault management, configuration management, Availability management, Performance management and Security.
• Detailed knowledge on alarm enrichment, ALB(alarm beautifier) concept.
• Should understand complete Alarm lifecycle till the closure of alarm
• Should be well aware of various correlation techniques and able to build based on customer environment
• Should have expertise in working on Linux/Unix environment
• Should have knowledge on databases including Oracle and big database platforms like Hadoop.
• Should have detailed knowledge on CORBA, TCP, SNMP protocols.
• Should have TeMIP system performance improvement skills
• Should be able integrate new vendors/EMS's to TeMIP
• Should be able to do TeMIP Low level and high level filters creation and make changes where ever required
• Good troubleshooting skills w.r.t typical TeMIP integrations with other solutions like NNMI/UCA/UTM/UTTL.
• Desirable to have understanding or experience of data analytics, AI/ML languages and technologies
• Desirable to have understanding or experience of container/cloud technologies: AWS, Kubernates, Redhat Openshift
• Should be able to write technical documents (ex: configuration guides, SOPs and troubleshooting documents with the steps to be followed to fix the issue and share with L1 and L2 team).
  

What the role offers:

• Resource will be responsible for Level 3 management of OSS Fault Management System (FMS) including vTeMIP platform, UOC.
• This includes all Operations & Maintenance activities as well as adding new enhancements.
• L3 resource will act as service owner for TeMIP, OSSA, Enrichment & Kafka system providing technical governance and also mentoring for resources involved in Level 2 and Level 1 support of the TeMIP, OSSA, Enrichment & Kafka system. L3 resource will also coordinate with application leads of other integrated components and also with Infrastructure team who support the infra on which TeMIP, OSSA, Enrichment & Kafka systems are deployed. As Service owner of TeMIP, OSSA, Enrichment & Kafka L3 resource will be required to keep track of response and resolution SLAs of tickets reported for TeMIP, OSSA, Enrichment & Kafka domain.
• As Service Owner, L3 resource will be SPOC for customer and one of the key participant in operations review meetings.
  

What you need to succeed:

• • Understand the business requirements and convert them into functional and technical requirements.
  • Plan and design the solution in line with business requirements
  • Prepare effort estimation, schedule estimation.
  • Help presales in preparing detailed technical document with technical pre-requisites (ex: HW, additional SW, communication ports etc.)
  • Perform high and medium complexity enhancements.
  • Guide team in low complexity enhancements
  • Prepare documentation (Design, As built, administration guide, user guides etc.) for enhancements.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.