Staff Consultant, Business - Analysis (Microsoft Dynamics CRM)

Company Description

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Job Description

REQUIREMENTS:

• Total Experience 7+ years.
• Extensive experience as a Business Analyst with a strong focus on Microsoft Dynamics CRM/Dynamics 365.
• In-depth knowledge of CRM business processes including Sales, Customer Service, and Marketing modules.
• Experience working in Agile and Story writing, use cases writing etc.
• Strong understanding of customization, configuration, workflows, business rules, and Power Platform integration (Power Apps, Power Automate).
• Excellent stakeholder management, communication, and documentation skills.
• Experience with Agile/Scrum and Waterfall methodologies.
• Familiarity with tools like Azure DevOps, JIRA, Visio, and Microsoft Office Suite.
• Strong problem-solving skills and ability to work independently and in a team.
• Should have Excellent verbal and written communication skills.

RESPONSIBILITIES:

• Gather, analyze, and document business requirements in collaboration with stakeholders and product owners.
• Write clear, concise user stories, use cases, and acceptance criteria following Agile practices.
• Break down complex processes into epics and stories to create a structured, value-driven product backlog.
• Act as a key liaison between business and development teams, ensuring clarity and alignment throughout the project lifecycle.
• Organize stories into themes and map related business processes.
• Ensure full business engagement during design, development, and testing phases.
• Provide insights to improve business processes, not just relay requirements.
• Possess working knowledge of Dynamics CRM modules – Sales, Service, and Marketing – including basic admin tasks.
• Work effectively with global teams across time zones.
• Support UAT and ensure requirements are met.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.