MS D365-Technical Expert (FULLY REMOTE in India is possible)

• This role can sit in Delhi, Mumbai or be fully remote if not in those areas.
• To provide both technical and functional expertise on the D365 FO and HR modules with focus on enhancing the performance, efficiency and capability of the Control Risks business.

• This is a hands-on role and the holder will equally provide configuration to Dynamics 365 FO and HR modules as well as assisting in the implementation and support of Dynamics 365 solutions.
• This role requires strong communication to non-technical audience and the holder needs to be able to work at a Strategic level as well as have hands on tactical and operational skills to define work and trouble shoot / resolve issues in an effective way.

Role Tasks and Responsibilities:

• Working closely with the D365 Solution Architect to support the delivery of D365 initiatives - with a stronger focus on FO
• Working with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
• Inspiring the business through demonstrations of the possibilities of D365 FO (more important), CE HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
• Maximising the use of D365 FO, CE HR partnerships and take a configuration first approach within the system vs overly customised. Striving for a vanilla solution wherever possible
• Supporting the teams with regression testing of solution, UAT, and training. Debugging bugs.
• Developing functional designs, test plans and scripts where applicable
• Driving innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
• Go-live and post-live support
• Resolving tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
• Preparing and representing D365 FO, CE HR changes at CAB
• Advising customers on best practices for D365 FO, CE HR processes, user interface and architecture
• Advising on complex D365 FO, CE HR cases and proposing comprehensive solutions
• Working with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget
• Developing solutions that improve the efficiency and capability of FO system users
• Implementing product best practices based on Microsoft Dynamics standards and supported configurations
• Become the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams.
• Help and guidance with training SME’s in areas specific to their BAU activities
• Working closely with the D365 technical delivery manager on areas that require further engagement with the business.
• Working with the business SME’s, help with knowledge, answer questions, drive a knowledge base
• Supporting on surrounding application projects
• Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
• Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests
• Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
• Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights.

Requirements

• 3+ years of experience configuring and implementing Dynamics 365 Finance and Operations
• Bachelor’s degree in accounting or finance preferred and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or Bachelor’s degree in Computer science or Information systems / Engineering and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
• Good knowledge of D365 FO (mandatory), CE (advantage) HR (nice to have)
• Proven experience in business analysis with organisations of various size and complexity
• Business process mapping and optimisation

Excellent problem-solving and analytical skills

• Experience leading ongoing reviews of business processes and developing optimisation strategies
• Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder

QUALIFICATIONS EXPERIENCE

• Must have in depth knowledge of Dynamics 365 FO
• Understanding of D365 CE (PSA) HR
• Good grasp of new and emerging technology trends
• In depth understanding of ERP applications

COMPETENCIES

Problem Solving

• Owns problems, identifies and works with the right people to solve problems quickly within own remit and wider team(s).

Innovation Creativity

• Reviews and looks for efficiencies in ways of working; Constantly seeks innovative ways to improve services we offer to our clients.
• Shows initiative in work, contributing new solutions or new ways of doing things

Applied Thinking/Decision Making

• Be prepared to make decisions and effective implementation of those decisions
• Translates decisions into effective actions and implementation
• Acts decisively and make difficult decisions even if unpopular

Results Oriented

• Delivers on personal objectives to deliver to strategic and department plans
• Focuses on delivery, strives to exceed expectations
• Shows drive and determination to achieve high standards

Driving profit/margin improvement

• Suggests and makes improvements and efficiencies to manage costs and improve margins
• Understands need to work within project scope including price

Communication, planning work and influencing

• Communicates clearly and concisely using language appropriate to audience
• Displays sensitivity to develop constructive relationships with others
• Plans and organises workload of own and others, suggests priorities as necessary

All employees are expected to display behaviors reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.