Implementation Manager

About Nabla

We are a team of entrepreneurs, clinicians and engineers committed to bringing back joy to the practice of medicine.

Together with a community of clinician innovators, we’ve harnessed the best of machine learning science to develop Nabla: the leading AI assistant that’s restoring the human connection at the heart of healthcare. By streamlining clinical documentation, Nabla is helping clinicians focus on matters most - patient care. Today, over 85,000 clinicians across 130+ healthcare organizations trust Nabla to support how they deliver care every day.

We’re at the start of an ambitious journey: Ambient listening, dictation, coding, and command capabilities are all converging into a proactive assistant that intuitively streamlines clinical and financial workflows.

Backed by a recent $70M Series C, we’re hiring to build the next generation of clinical AI and improve the lives of clinicians and patients everywhere.

This is a great time to join us!

Job Overview

We’re looking for an experienced and execution-oriented Implementation Manager to join our growing team. In this role, you’ll be responsible for owning the onboarding and implementation process for new customers—ensuring successful deployment, provider training, and smooth adoption of Nabla’s technology across healthcare organizations.

You’ll work cross-functionally with Sales, Product, and Support to ensure every go-live is efficient, scalable, and aligned with customer goals.

Key Responsibilities

Onboarding & Implementation

• Own end-to-end onboarding for new customers—leading implementation planning, workflow scoping, training coordination, and go-live execution.

• Serve as the primary project manager during implementation, aligning internal and external stakeholders to ensure successful and timely deployment.

• Customize implementation plans based on customer size, care setting, specialty, and EHR environment.

• Coordinate and execute provider training sessions, both virtual and in-person as needed.

Project Management & Cross-Functional Collaboration

• Develop and maintain detailed implementation timelines and status documentation.

• Identify and mitigate risks early in the implementation process.

• Work closely with Product and Technical teams on configuration, integrations, and issue resolution.

Process Optimization & Documentation

• Help refine implementation playbooks, templates, and best practices based on lessons learned and evolving customer needs.

• Contribute to internal knowledge bases and onboarding materials to scale implementation operations.

Qualifications

• 3–5+ years of experience in implementation, project management, or onboarding, ideally in a B2B SaaS or healthcare technology setting.

• Proven ability to manage complex projects with multiple stakeholders in a fast-paced environment.

• Deep understanding of healthcare workflows and provider needs; experience with EHR systems or clinical documentation tools is a strong plus.

• Excellent communication and coordination skills—able to drive execution across cross-functional teams and with customers.

• Detail-oriented, organized, and self-directed with a track record of managing timelines and outcomes.

• Comfortable working in a dynamic, early-stage environment and wearing multiple hats.

• Familiarity with tools like Notion, Slack, HubSpot, and project management platforms is a plus.

Benefits

Just like we’re dedicated to supporting doctors’ well-being, ensuring yours is a top priority. We firmly believe that by prioritizing your well-being, we support you to excel in your work.

Here are the benefits you get when joining Nabla:

• Stock ownership offered to all employees

• Unlimited PTO, plus national holidays

• Unlimited sick days

• Remote-friendly — we know how to collaborate to drive results, regardless of location

• Culture of trust & accountability

• Allocated budget so you can create a comfortable home office space tailored to your needs

Life at Nabla

When you become a part of our company, you join a team of excellence-driven, curious, and genuinely kind individuals. Together, we're committed to making clinicians' lives easier and improving healthcare experiences for everyone. We believe in a world where clinicians can focus on what they were trained to do - caring for their patients, and where no patient feels their visit was rushed.

We come to work excited to leverage AI to do more for clinicians. We’re obsessed with our users’ satisfaction and we actively seek out opportunities to engage one-on-one with clinicians to understand how Nabla can better help. We consistently look for ways to improve and do not shy away from doing the work to excel. Whether it’s a feature our users asked for, or a new article for our blog, we prioritize collaboration to deliver exceptional outcomes.

We love having fun as much as we love work. Our #nablabla channel is as active as our #feature-show-off channel, we exercise during the work day at least 3 times a week (yoga, running, pilates, or HIIT, your choice!), enjoy regular off-sites to gather the team, and travel to see each other in places like NY, Paris, San Francisco, and many other vibrant cities. Oh, and we’re constantly snacking on chocolate or nuts!

If this sounds like an environment you’ll thrive in, we look forward to reading your application!

Diversity & Inclusion

Diversity and inclusivity are fundamental values at Nabla. We embrace individuals from various backgrounds, including race, gender, educational history, sexual orientation, and beyond.

As an equal opportunity employer, we actively seek out and welcome applicants from diverse backgrounds, believing that a wide range of perspectives enriches our team and enhances our ability to innovate and thrive.