Regional Sales Manager

The Regional Sales Manager is a critical role in each sales region across Canada where they will report to and be second in command to the Regional Vice President (RVP). Importantly they will be helping to drive sales, develop their team, and build strategy for future sales growth. Broadly they will support the RVP in all activities related to achieving sales targets and business plan goals. In this role they will directly lead the regional Mortgage Specialists, supporting their sales efforts and assist in achieving the overall regional sales targets. To do this, they will be required to have a thorough understanding of the mortgage sales process, underwriting guidelines and flow of business. They will also drive strategy and implement change necessary to achieve cross-sell objectives for deposit products, credit card sales, creditor insurance sales, and more. The Regional Sales Manager is someone who:

• Is considered a subject matter expert in mortgage related sales

• Is a strong people leader with proven ability to motivate and develop sales teams

• Has strong time management skills with the ability to prioritize

• Is flexible and agile, can adapt quickly to change including changing priorities and tight deadlines

• Has strong problem-solving and analytical skills: the ability to investigate problems quickly and thoroughly

• Owns it – takes initiative and thrives in a fast-paced work environment and is a self-starter.

Position Responsibilities:

• Lead a team of Mortgage Sales Specialists:

  • Responsible for managing and motivating the team to increase company revenue and achieve sales targets

  • All necessary hiring and training of new members of their Mortgage Specialist sales team

  • Monitoring sales performance and addressing issues when necessary

  • Manage underwriting questions and escalated or complex file work that the team needs support with

  • Coaching of the team through recorded call monitoring, joining live calls between the Mortgage Specialist and/or client, and participating in live 1:1 advisor/Mortgage Specialist meetings

  • Review rate discretion inquiries from the team to make a decision on discounting and application of various promotions

  • The RSS will be considered a SME for the MS role and will be called upon to provide input for training needs and project support.

  • Provide back up support to the MS team to cover vacations/time-off/vacancies when required.

  • Review and provide analysis on NIGO files (Intake and CRT) to help identify trends and training opportunities for the MS and MSA teams

• Assist the RVP with sales-related activities. This includes:

  • Preparing and providing analysis of sales reports to help inform and build regional sales strategy

  • Implements and executes existing and new/enhanced sales practices guidelines, business processes, and procedures

  • Build relationships and collaborate with key partners across the organization to facilitate Sales Team requests

  • Ensure flow of business occurs seamlessly by coordinating field activities and directing business to the appropriate servicing unit of the Bank

  • Receiving, researching and responding to advisor/Business Development Manager (BDM)/head office inquiries relating to deals and providing information

  • Help lead and run sales related events within the region, including presenting strategy and product updates in front of mortgage brokers, advisors and/or clients

  • Other duties as required to support the RVP with implementing their sales strategy and achieving sales goals.

  • Participate in regular touchpoints with BDM and BDM-RVP to ensure MS and BDM teams are aligned in executing on the sales strategy.

Required Qualifications:

• Ability to effectively manage multiple priorities in a fast‑paced environment with strong time management skills

• Strong analytical, problem‑solving, and business acumen, including prospecting capabilities

• Excellent communication, organizational, and collaboration skills

• Proven ability to build and maintain strong relationships with SPH and internal and external partners

• Results‑oriented, proactive, and able to work effectively under pressure with minimal supervision

• Self‑motivated, quick learner with initiative, adaptability, and a positive team‑oriented mindset

• Ability to investigate issues independently and manage escalation requests

• Flexibility to adapt to rapidly changing priorities and tight deadlines

• College or university degree in a related field

• Minimum of 3 years’ experience as a Mortgage Specialist

• Solid understanding of mortgage underwriting policies and processes

• Experience conducting virtual meetings and presentations

• Working knowledge of Salesforce.com (mandatory)

• Proficiency in Microsoft Office, including intermediate Excel skills

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Salary & Benefits

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.