Tech Product Manager II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

As a Tech Product Manager II for LivePerson’s Voice team, you will lead the development and enhancement of our voice partner integrations. You will be responsible for several key initiatives, collaborating with cross-functional teams to deliver innovative solutions that enhance our omnichannel capabilities

You will:

• Design and develop innovative product strategies and solutions to meet our customer needs through customer, partner, and market insights
• Own and drive the development of technical products, engage with engineers in discussing technical designs and approaches
• Understand the customer/business requirements and translate them to elegant/flexible/easy-to-use platform capabilities
• Leverage qualitative and quantitative product data, market and competitive research to define and prioritize the roadmap
• Define comprehensive product requirements and translate them into detailed technical specifications for the development team.
• Prioritize and coordinate backlog ensuring a healthy balance between technical debt, defect resolution, and new features
• Drive the execution and delivery of capabilities by collaborating with sales and marketing, engineers, user experience designers, and data scientists

Your near-term focus will be:

• Deliver a minimum sellable solution that integrates Avaya’s on-premise voice platform (CC Elite) with Conversation Cloud
• Plan and deliver a multi-phase solution that integrates LivePerson digital into Avaya’s CCaaS solution
• Work with Avaya to identify where LivePerson can add additional value within Avaya’s CCaaS solution
• Integrate Avaya’s CCaaS solution with LivePerson
• Use a similar model for integrating with additional voice contact center solutions to broaden our TAM
• Manage the Tenfold-based product portfolio including voice integrations and CRM adapters

You have:

• Experience taking a solution through a complete life cycle from inception to GA and beyond
• Proven ability to deliver high-quality product features
• Experience contributing to and managing the end-to-end delivery of the product roadmap
• Knowledge of web application frameworks and experience with cloud services.
• Knowledge of voice and messaging technologies
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal and external partners
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills
• Ability to communicate effectively – demonstrate clarity of thought in writing & presentations

Benefits:

Health: medical, dental, and vision insurance and wellbeing resources and programs

Time away: Public holidays and discretionary PTO package for flexible days off with manager approval

Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

Family: parental leave, maternity support, fertility services

Development: tuition reimbursement and access to internal professional development resources.

Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.