Sales Development Representative

LivePerson (NASDAQ:LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview: We are looking for a remote Sales Development Representative to perform outbound sales prospecting activities directed at customers and targets, to create and develop leads and build pipelines. As part of the team, you'll use social media and other tools to capture prospect profiles that support meaningful conversations. All Sales Development Representatives report to the Senior Manager of Sales Development.

You Will:

• Conduct research on potential clients and develop targeted outreach strategies to initiate contact.
• Qualify leads through phone calls, emails, and other communication channels to determine potential fit and interest.
• Schedule appointments and demos for account executives or sales representatives to further develop relationships with qualified leads.
• Manage and maintain accurate and up-to-date customer relationship management (CRM) data and notes for all prospects.
• Participate in team meetings to discuss sales goals, strategies, and progress towards targets.
• Provide feedback to marketing and sales teams on lead quality and effectiveness of outreach strategies.
• Continuously improve knowledge of products, industry trends, and sales techniques to enhance sales development skills.
• Meet or exceed monthly and quarterly lead generation targets and metrics.
• Develop and maintain strong relationships with customers and other key stakeholders in the sales process.
• Collaborate with account executives and other team members to ensure smooth transition of qualified leads to the sales pipeline.

You have:

• BS or BA degree, or equivalent work experience.
• 2-4 years in sales development/lead qualification, in a B2B environment.
• Demonstrated track record at maintaining activity/conversation/chat volume and achieving measurable goals, quota and quantifiable results.
• Experience working with a SaaS solution.
• Excellent phone skills and persona.
• Experience working in an automated metrics-based organization (familiar with Salesforce.com or similar tool).
• High degree of proficiency with standard corporate productivity tools.
• High degree of responsiveness.
• Familiarity with online real-time engagement through chat and video.

Benefits:

The salary range for this role is between $60,000 - $70,000 base annually, offered at a 70/30 split. Final compensation will be determined by a variety of factors, including your location, and your experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:

• Health: medical, mental, dental, and vision
• Time away: Discretionary PTO and 11 public holidays
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, LivePerson learning
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.