Release Manager II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

We are seeking a highly organized and detail-oriented Release Manager II to oversee the end-to-end release lifecycle for our software applications and services. The Release Manager will coordinate with cross-functional teams, ensure timely and quality deployments, and improve processes to minimize risks and maximize efficiency. A strong technical background, problem-solving abilities, and excellent communication skills are essential to deliver reliable, customer-focused releases that align with business goals and minimize disruptions across environments.

You will:

• Release Planning and Coordination: Develop and manage detailed release plans, schedules, and timelines. Coordinate with cross-functional teams (Customer Care, Engineering, and QA) for seamless execution. Identify risks, dependencies, and challenges early, and implement mitigation strategies.
• Process Management: Define and maintain best practices for release management, including automation and process improvements. Ensure compliance with organizational standards throughout the release lifecycle.
• Stakeholder Communication: Serve as the focal point for all release-related communications. Provide regular updates on release status, risks, and post-release performance to stakeholders.
• Testing and Quality Assurance: Collaborate with QA to ensure thorough testing, manage escaping bugs resolution and oversee final validations.
• Deployment and Post-Release Activities: Manage deployment processes to ensure minimal downtime and customer impact. Facilitate post-release validation, gather stakeholder feedback, and conduct retrospectives for continuous improvement.

You have:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 4+ years experience in project management, release management or related roles.
• Strong understanding of software development lifecycle (SDLC), CI/CD pipelines, and Agile methodologies.
• Excellent communication and interpersonal skills, with the ability to work with technical and non-technical stakeholders.
• Proficiency in management tools such as ServiceNow, Jira, Smartsheet, Monday.
• Excellent analytical, problem-solving, coordination, and teamwork skills.

Benefits:

The salary range for this role will be between $111,000 to $140,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and ADD insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]