AI Self-Service Program Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AI Self-Service Program Manager in the United States.

In this role, you will lead the development and optimization of AI-driven self-service platforms, including chatbot and voice AI systems, to deliver faster, smarter, and more seamless customer support. You will collaborate with cross-functional teams, vendors, and subject matter experts to refine conversational design, enhance integrations, and scale AI capabilities. This position offers the opportunity to turn AI strategy into measurable business outcomes, improving customer satisfaction, reducing support volume, and advancing operational efficiency. You will use data-driven insights to continuously enhance performance while shaping the future of automated customer experiences. This is a remote role with a high level of autonomy and impact.

Accountabilities

• Lead daily operations of AI self-service platforms to ensure reliability, performance, and user satisfaction.
• Track, analyze, and report key performance metrics such as containment, deflection, accuracy, and CSAT to uncover actionable insights.
• Optimize AI intelligence through prompt engineering, conversational design improvements, and seamless integrations across systems.
• Collaborate with internal teams and external vendors to close content gaps and scale platform capabilities.
• Drive strategic initiatives that align AI self-service with business objectives and customer needs.
• Identify and implement process improvements to increase efficiency and impact of AI-driven support solutions.

Requirements

• 8+ years of experience in support operations, knowledge management, or AI/automation platform management.
• Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred).
• Hands-on experience with conversational AI technologies such as chatbots or voice AI.
• Background in conversational design and prompt engineering.
• Strong analytical, problem-solving, and data-driven decision-making skills.
• Proven ability to collaborate effectively across technical and non-technical teams.
• Experience in project and vendor management, with excellent communication and storytelling skills focused on customer experience.

Preferred Qualifications:

• Strategic thinker with a builder mentality, capable of scaling systems, processes, and technology.
• Deep understanding of AI-driven self-service and automation platforms, including optimization of chatbots or voice AI.
• Strong leadership and collaboration skills, with the ability to align cross-functional teams and vendors around shared objectives.

Benefits

• Competitive base salary: USD $100,257.50 – $151,650 per year, depending on location, experience, and skills.
• Comprehensive health benefits including medical, dental, and vision.
• Flexible and remote working arrangements, supporting work-life balance.
• Career growth opportunities within a fast-paced, high-impact environment.
• Employee-led initiatives and perks designed to support professional development and wellbeing.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company. The final decision and next steps (such as interviews or additional assessments) are made by their internal hiring team.

Thank you for your interest!