Stay safe on Himalayas
Never send money to companies. Jobs on Himalayas will never require payment from applicants.
Please let Jerry know you found this job on Himalayas. This helps us grow!
Learn more about the company and their company culture.
Learn about the employee benefits and perks provided at the company.
Company employees can update this section.
Here are other jobs you might want to apply for.
JEJerry is an AI-powered car ownership super app that simplifies car expenses, offering services for insurance comparison, auto refinancing, maintenance, and more.
Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).
Work closely with brilliant leaders and team mates from companies like McKinsey, BCG, Bain, Nvidia, GEICO, Better, etc.
Disrupt a massive market and take us to a $5B business in the next few years.
Be immersed in a talent-dense environment and greatly accelerate your career growth.
We are looking for a Manager, Customer Operations to join our Insurance Operations leadership team and ensure our front-line agents are operating at peak performance. This is a critical leadership role responsible for driving execution across our onshore sales and service teams (~50 agents). Reporting to our Director of Insurance Operations, you will also partner with product, engineering, and business analytics teams to evaluate performance data, optimize workflows, and develop performance systems and feedback loops to ensure we hit our sales and service goals consistently.
You must be someone who thrives in a fast-paced, high-volume environment and can lead through structure, accountability, and continuous improvement. This role is ideal for someone who wants to take ownership of frontline performance, holds a high bar for results, and isn’t afraid to dig deep to solve problems at their root.
Jerry.ai is building the first super app to help people optimize all aspects of owning a car – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, a repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 40X and our team to 250 across 4 countries.
Performance Management: Build and sustain a high-performance culture by setting clear goals, enforcing accountability, and creating systems that surface underperformance early. Work closely with team leads to track progress daily, provide feedback, and ensure agents are hitting targets across key sales and service metrics.
Coaching & Development: Work with team leads to raise the performance of every agent through structured coaching, clear feedback, and consistent expectations. Help create a culture where high performance is recognized and rewarded, and underperformance is addressed head-on.
Operational Oversight: Own the day-to-day execution of sales and/or service teams, depending on where the business needs are greatest. Partner with functional leads to ensure alignment on priorities and translate strategic goals into weekly agent-level plans.
Root Cause Problem Solving: Diagnose performance issues at their root → whether driven by people, process, systems or execution, and develop action plans that improve inputs, not just outcomes. Establish proactive mechanisms to prevent issues from recurring.
Workflow & System Optimization: Work with product and engineering to identify and implement process improvements and system enhancements. Use data and frontline insights to continuously improve how agents work and how customers experience our service.
2+ years of experience managing a similar sized team of inbound contact center agents in a high-volume, metric-driven environment
Demonstrated ability to manage through others (e.g. team leads or supervisors), holding them accountable for their team’s performance
Experience using data to diagnose issues and implement operational or behavioral changes that improved outcomes
Track record of driving performance by managing inputs, not just outcomes
Comfort working across onshore and offshore teams, ideally in a tech-forward environment
You are a systems thinker who thrives on creating structure and accountability
You have a track record of elevating performance and don’t shy away from tough conversations
You bring urgency, clarity, and high standards to everything you do
You take full ownership of your domain and don’t wait for others to tell you what to do
You are energized by rolling up your sleeves, digging into data, and solving problems at their root
You believe feedback is a gift and you proactively seek it
While we appreciate your interest and application, only applicants under consideration will be contacted.
Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai
The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.
We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.
Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.
Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.
We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.
Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.
Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
Full Time
Salary: 100k-140k USD
United States +/- 0 hoursLearn more about Jerry and their company culture.
At the heart of Jerry is a mission to make car ownership easy, affordable, and accessible for everyone. Founded in 2017 by Art Agrawal, Musawir Shah, and Lina Zhang, Jerry emerged from a shared frustration with the cumbersome and often expensive processes associated with owning a car. The company's culture is built on a relentless passion for solving real-world problems for their customers, leveraging cutting-edge technology to simplify complex tasks. Jerry's team is a diverse and energetic group of experts from various disciplines, all driven by the common goal of upshifting the car ownership experience. They foster an environment of innovation and continuous learning, where team members are encouraged to make a significant impact and grow rapidly within the company. This dedication to their team and their mission has been recognized through numerous awards, including being named one of Forbes' Best Startup Employers and a LinkedIn Top Startup.
Jerry's core values revolve around customer-centricity and technological innovation. They believe in the power of artificial intelligence and machine learning to create a frictionless experience for car owners, whether it's finding the best insurance rates, refinancing a car loan, or managing vehicle maintenance. The company started by revolutionizing the car insurance industry, transforming a traditionally lengthy and confusing process into a matter of a few clicks. Today, Jerry has expanded its offerings to become an 'AllCar™ app,' providing a comprehensive suite of services designed to save customers time and money. Their commitment to transparency and eliminating hassles like spam calls has resonated with millions of users. Jerry's culture emphasizes not just building a product, but building a trusted partner for car owners, empowering them with the tools and information they need to navigate the complexities of car ownership with ease and confidence. The team's dedication is reflected in their high customer satisfaction ratings and the significant savings they deliver to their users.
Learn about the tools and technologies that Jerry uses to build, market, and sell its products.
Employees can create an account to update this tech stack.
Learn about the employee benefits and perks provided at Jerry.
Jerry offers dental insurance.
Jerry offers vision insurance.
Jerry organizes company social outings.
JE201-500 employees
2017
Art Agrawal, Musawir Shah
AFUnited States onlyEmployee count: 1001-5000
Salary: 124k-190k USD
ROUnited States onlyEmployee count: 501-1000
Salary: 105k-125k USD
Explore the variety of open remote roles at Jerry, offering flexible work options across multiple disciplines and skill levels.
JEUnited States onlyEmployee count: 201-500
Salary: 170k-230k USD
JEUnited States onlyEmployee count: 201-500
Salary: 150k-185k USD
JEUnited States onlyEmployee count: 201-500
Salary: 150k-185k USD
JEUnited States onlyEmployee count: 201-500
Salary: 90k-150k USD
JEUnited States onlyEmployee count: 201-500
Salary: 170k-230k USD
Find your next opportunity by exploring profiles of companies that are similar to Jerry. Compare culture, benefits, and job openings on Himalayas.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
SM
PO
CLFind your next opportunity by exploring profiles of companies that are similar to Jerry. Compare culture, benefits, and job openings on Himalayas.
Smartcar’s vehicle APIs enable you to verify mileage, manage EV charging, issue digital car keys, track fleets, and much more.
Policygenius combines cutting-edge tools with the expertise of real licensed agents to help you protect your family, property, and finances with confidence. From making it easy to explore your coverage options through our insurance marketplace to assisting with policy adjustments as your life changes, Policygenius is your independent advocate at every step.
We offer affordable car insurance that’s smarter, faster and puts your needs above all else, helping you make informed decisions every step of the way.
Caribou is an auto fintech company that helps people take control of their car payments through auto refinancing and a digital car insurance marketplace.
Carwow is an online marketplace for buying and selling new and used cars, connecting consumers with dealers. They aim to simplify the car-changing process by providing transparency and a wide selection of vehicles.
Just Insure offers pay-per-mile auto insurance using telematics to provide rates based on driving behavior, aiming to make insurance fairer and roads safer.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
United States onlyJoin the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
Canada only
