United States onlyInterplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.
Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness.With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.
Awards & Recognition:
- 2024 Facilitiesnet Readers' Choice Award Winners for Software
- Forbes 2024, America's Best Startup Employers
- 2024 Fast Company Most Innovative Companies
- 2024 AHR Expo Innovation Awards Winners for Software
- Built-In, Best Midsize Places to Work In Austin 2023 & 2024
Position: Sr.Account Manager, Public Sector
Customer Success, Account Management
As a Senior Account Manager (SAM) on the Customer Success team, you play a crucial role in ensuring the ongoing success of Interplay’s Public Sector customers. After the implementation and onboarding process, you’ll support these customers in a variety of ways, including platform utilization, product updates, renewals, and expansions.
It is the intention for this role to have a focus on Workforce Development customers like State or city workforce agencies, Department of Labor (DOL) grants, job training programs, other state workforce reskilling initiatives. The Public Sector at Interplay also includes traditional EdTech (K-12, Higher Education and vocational schools) and non-profit organizations that offer job skills training.
This role is ideal for someone with 5+ years experience in Customer Success managing similar customers to those referenced aboce. You’ll be someone who thrives in dynamic environments, enjoys tackling creative challenges both independently and as part of a team, and is eager to make an impact at a rapidly growing SaaS startup.
Why this position:
- Meaningful, impactful work
- Mission-driven company
- Career development in a dynamic, high growth environment
- Passionate, collaborative team
- Innovative product - EdTech, VR, AI
What you’ll do:
- Own a public sector book of business spanning various skilled trades industries including HVAC, Plumbing, Electrical, Facilities Maintenance, and Multi-Family
- Manage and foster relationships, product adoption and growth with POCs including Training and L&D leaders, Heads of Maintenance, and Senior Leadership
- Drive customer retention, renewals, and expansion opportunities into existing accounts with strong forecast and funnel management process
- Conduct outreach and data driven check-ins with current public sector customers to support product adoption and cultivate expansion opportunities, case studies, and thought leadership
- Design strategies for customer product utilization and drive customer value, including learning plan recommendations, product feature utilization recommendations, and reporting recommendations
- Analyze customer data to provide customer recommendations through check-ins and business reviews
- Provide product training and problem-solving assistance to customers
- Become an expert at connecting customer needs to Interplay capabilities
- Learn about the skill trade field and the rapidly evolving training needs
- Supports and is comfortable leading Customer Success team improvement and growth initiatives
- Participate in special projects and assignments to help improve the product and customer experience
- Utilize SaaS platforms, such as ChurnZero and Salesforce to track and manage customers
- Learn about a rapidly growing SaaS organization
Who you are:
- Thrive in fast-paced, evolving environments; create clarity amid ambiguity and drive results as a self-starter.
- Exceptional communicator, presenter, and writer — skilled at building relationships virtually and engaging effectively at all levels, including C-suite.
- Naturally curious with strong active listening skills; quickly build rapport and confidently initiate conversations, communicate value, and address objections.
- Highly organized multitasker, comfortable with SaaS tools and technical platforms to optimize efficiency and meet deadlines.
- A collaborative team player and passionate customer advocate, ready to step into leadership and help grow the Customer Success function.
Requirements:
- 5+ years of experience in a customer-facing role, preferably in the SaaS world.
- Bachelors’ Degree or equivalent experience.
- Ability to learn new technologies quickly.
- Experience with CRMs such as HubSpot, Salesforce and ChurnZero is highly preferred.
- Experience managing customer renewals.
- Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.
- We will ask you to record a video intro for the hiring team if your application looks like a potential match. We will review your application and notify you first. Then instructions will be sent.
Please note: Interplay conducts background checks after extending offers of employment. These screenings are performed by third-party specialists. All roles require I-9 verification, E-Verify, a background check, and a drug and alcohol test (subject to applicable federal and individual state regulations). Additionally, depending on the position, candidates may undergo employment history verification, DMV record check, reference checks, education and credential verification, and a credit history review.
Pay: $85,000-$95,000 base salary (based on experience) + eligible for a 15% annual bonus
Interplay Learning Ethos:
At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.
Why you'll love working with us:
- Remote-first & flexible hours – Offices in Austin, TX; Deer Park, TX; Woodland, WA; and Cleveland, OH.
- Learning & growth – Annual learning reimbursement.
- Family-friendly policies – Support for work-life balance.
- Generous time off – 3 weeks PTO, 1 week Winter Break, holidays, and sick days.
- Comprehensive benefits – Medical, vision, dental, and 401(k) match.
- Equity – Private Company Equity Options
- Wellness – Mental and physical health resources and social events.
Join us and grow with a team that values you!
Diversity Statement
At Interplay Learning, diversity and inclusion are fundamental to who we are and how we operate our business. We’re building a diverse workforce that cultivates and supports all individuals for the betterment of each other, our company, and our customers. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. Interplay Learning commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Interplay Learning is an equal opportunity employer and welcomes everyone to our team. If you need any reasonable accommodation at any point in the application or interview process, please let us know.
Equal Employment Opportunity
Interplay Learning is committed to providing equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.
As a federal contractor, Interplay Learning takes affirmative action to employ and advance employment of individuals with disabilities and protected veterans.
Interplay Learning does not discriminate against employees or applicants for discussing, disclosing, or inquiring about compensation.
Drug Testing & Background Testing
The company conducts background checks after extending offers of employment. These screenings are performed by third-party specialists. All roles require I-9 verification, E-Verify, a background check, and a drug and alcohol test. Additionally, depending on the position, candidates may undergo employment history verification, DMV record check, reference checks, education and credential verification, and a credit history review.
