Secure Code WarriorSW

Digital Success Account Manager

We champion change in secure coding. It is known that the same 10 software vulnerabilities have caused more security breaches in the last 20+ years than any others.

Secure Code Warrior

Employee count: 201-500

United States only

About Secure Code Warrior

We are making the world more secure by changing the way developers write code.
We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language framework of their choice.
Through inspiring a global community of security-conscious developers to adopt this preventive, secure coding approach, our mission is to build the first Developer Risk Platform; pioneer a human-led, people-first solution for security upskilling, eliminating poor coding patterns and common vulnerabilities for good.
Founded in 2015 out of Australia, we are a truly global company with employees all across the globe including Australia, America, Belgium, England, Iceland and more.

About the Role:

We’re looking for a motivated and high-potential Digital Success Account Manager to join our Customer Success Retention team. This is a role ideal for someone early in their SaaS / tech career who’s eager to learn quickly, make an immediate impact, and grow within the organization.
As a Digital Success Account Manager, you’ll manage a global portfolio of lower-spend customers within our Digital segment, where companies can range in market sizes from Enterprise, Midmarket, Small-Medium Business (SMB), and even Very Small Business (VSB). These customers don’t have a dedicated Customer Success Manager, so your work will be critical in driving product adoption, customer experience, identifying driving growth opportunities, and supporting renewals and retention.

What You'll Do:

  • Drive success across hundreds of accounts using digital and traditional engagement tactics (phone, email, and content delivery)
  • Monitor customer health and product usage to spot retention risks and growth potentials
  • Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications
  • Identify and nurture growth opportunities, working to hit quarterly assigned expansion targets
  • Identify churn risks and coordinate timely interventions across the SCW team, working to hit quarterly assigned retention targets
  • Assist with renewal processes and ensure customer retention across the different regions
  • Collaborate with Customer Success, Renewals, Sales, Product, and Marketing teams to improve the customer experience and share insights from customers to inform internal teams and influence product innovation

What We’re Looking For:

  • 1–2 years of experience in a customer-facing or SaaS role (Sales, Customer Success, Support, etc.)
  • Strong work ethic, attention to detail, and high sense of urgency to perform at a high level
  • Excellent written communication and organization skills
  • Curious, proactive, and eager to grow in a fast-paced environment
  • Comfortable working with data to guide decision-making and prioritization
  • Familiarity with systems such as Salesforce, ChurnZero, Tableau, Slack, Google Workspace
  • Experience supporting customers through tech-touch or digital-first approaches
  • Interest in SaaS metrics, customer journeys, or product-led growth
  • Background in customer lifecycle communications or retention strategy

Why This Role:

  • High-impact role within a dynamic company
  • Fast growth potential and clear career path into Customer Success, Renewal Management, or Sales Management
  • Hands-on experience with account management, customer strategy, retention, and expansion
  • Opportunity to work cross-functionally and make your mark on a critical customer segment

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Secure Code Warrior

Learn more about Secure Code Warrior and their company culture.

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We champion change in secure coding.

It is known that the same 10 software vulnerabilities have caused more security breaches in the last 20+ years than any others. And yet, many businesses will still opt for the post-scan, post-breach, post-event remediation approach; muddling through the human and business ramifications of it all.

So in this world where code is at the heart of everyday interactions - from Banking to Healthcare; Transport to Retail, or to forward thinking Governments around the world - Secure Code Warrior raise our (metaphorical) shields against this attitude, preferring instead to pioneer a human-led approach that uncovers the secure developer inside every coder.

We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language:framework of their choice.

We also recognize that timely and relevant security knowledge for developers is essential to the success of DevSecOps, and our Developer Tools and Integrations enable you to provide your development and security teams with contextual and hyper-relevant learning within their preferred workflow, empowering them to not just find vulnerabilities, but gain the knowledge and skills to fix them - preventing them from occurring in the first place.

Through inspiring a global community of security-conscious developers to embrace this preventative secure coding approach, our mission is to pioneer a human-led, people-first solution to security upskilling; stamping out poor coding patterns and those 10 common vulnerabilities (and of course, the others too) for good.

The Warrior Code

Secure Code Warrior is a global company - we thrive on diversity of religion, race, gender, diet or community and thinking - and these guiding principles are reflected in our Warrior Code.

  • Respect: We thrive on diversity of religion, race, gender, diet or community. We embrace each other's strengths. We grow and develop as a company.

  • Strength: We celebrate the success of others. We are all in when a decision is made. We succeed together.

  • Heart: We care and give back to our customers, our families, our communities, and our planet. We do not waste

  • Tenacious: We meet our customers’ challenges. Their success is our success. We rise to the challenge and persist in the face of obstacles.

  • Courage: We openly share our feedback without fear, we speak up when we feel passionate. We share our knowledge, skills and experience. We listen with an open mind to all ideas and viewpoints.

Employee benefits

Learn about the employee benefits and perks provided at Secure Code Warrior.

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Home office budget

We provide a work from home package.

Warrior referral program

We have an employee referral program.

Wellness benefits

We have a health and well-being program.

Paid parental leave

Paid family leave for all parents to support you and your family.

View Secure Code Warrior's employee benefits
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Secure Code Warrior

Company size

201-500 employees

Founded in

2015

Chief executive officer

Pieter Danhieux

View company profile

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