What you will be doing:
- Effectively scope and prioritize business requirements from key stakeholders and develop solutions in Salesforce that meet their direct needs
- Break down complex projects into chunks, then design execute against a work plan communicating deliverables regularly and avoiding preventable fire drills
- Build efficient, robust processes and scalable systems for a fast-growing, continuously changing organization
- Understand and be able to communicate technical information to non-technical business-focused leaders
- Own, document, and be expert in processes, objects, and automations related to Salesforce
- Partner with and influence others well for cross-team initiatives
- Proactively offer best practice advice and recommendations, often extending beyond Salesforce to topics around overall systems architecture and CRM best practices
- Monitor systems and respond quickly to problems, outages, or other usability concerns
What you will need to know/have:
- 3+ years of Salesforce Admin experience
- MUST be proficient with Salesforce CPQ
- Strong competency with Salesforce automations, including building flows, process builders, workflow rules, and formula fields
- Relevant Salesforce certifications (Administrator, App Builder) preferred
- In-depth understanding of Salesforce permissions, roles and profiles, org-wide defaults, and sharings sets
- FinancialForce PSA, and/or Gainsight is prefered
- Strong stakeholder management skills, ability to foster good business relationships and collaborate with business leads and stakeholders
- Relentless focus on doing what's right for the business and a willingness to take on the tough challenges to support growth with a roll-up your sleeves mentality
- Strong communication skills, both written and verbal in English, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
- Strong organization and project management skills
- Desire to continue learning additional systems and platforms
- Experience with Marketo and/or Outreach a plus
- Apex and/or LWC skills are a plus
Get in on all the awesome at Instructure!
- Competitive salary, equity and 401k.
- Medical, dental, disability, and life insurance.
- HSA program, vision, voluntary life, and ADD.
- Tuition reimbursement.
- Paid time off, 11 paid holidays, and flexible work schedules.
- LifeStyle Spending Account