Full stack Engineer

For many businesses, customer support is a significant challenge. Teams are often overwhelmed with repetitive inquiries, leading to slow response times and frustrated customers. This inefficiency not only impacts customer satisfaction but also diverts valuable human resources from more complex, high-value tasks. Companies have traditionally relied on ticketing systems and basic chatbots, but these solutions are frequently expensive, inefficient, and fail to provide the personalized, high-touch experience that customers expect. The result is a broken customer support model where both customers and support agents feel the strain, and businesses burn through resources without achieving desired outcomes.

Hypertype was founded to solve these exact problems by fundamentally rebuilding how businesses engage with their customers. Our customers face the daily struggle of managing vast amounts of communication while trying to maintain a high standard of quality and personalization. That's why we developed an AI-first platform designed to automate and streamline the entire customer support workflow. Our flagship product, HyperAgent™, is a fully autonomous customer resolution engine that handles inquiries from start to finish, eliminating the need for traditional ticketing systems. It learns from a company's unique data sources—past conversations, help centers, internal wikis, and more—to provide instant, accurate, and human-like responses. This allows our clients to automate 60-85% of their support tickets, freeing up their teams to focus on strategic initiatives that drive growth. We empower businesses to deliver a consistently exceptional customer experience, turning support from a cost center into a revenue driver by ensuring every customer receives the attention they need, precisely when they need it.