Customer Success Manager

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team.

Job Summary

We are hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing role focused on driving campaign performance, optimizing outbound strategies, and building long-term partnerships.

You will act as the bridge between clients and campaign execution—owning results, improving performance, and ensuring consistent delivery of high-quality leads.

Key Responsibilities

• Act as the primary point of contact for 30–40 B2B clients
• Build strong, long-term client relationships based on trust, transparency, and performance
• Lead regular client check-ins to review results, gather feedback, and align on strategy
• Develop a deep understanding of each client’s business model, ICP, and lead generation goals
• Design and execute outbound cold email campaigns aligned with client objectives
• Write compelling, high-converting cold email copy
• Segment target audiences to maximize campaign relevance and performance
• Monitor deliverability, inboxing, and campaign health
• Apply best practices to minimize bounce rates and avoid spam filters
• Analyze campaign performance and identify optimization opportunities
• Continuously improve campaigns through A/B testing and iteration
• Refresh messaging to prevent audience fatigue
• Proactively identify and resolve issues before escalation
• Drive client satisfaction, retention, and referrals
• Represent the company with professionalism and commercial awareness

Requirements

• Proven experience in outbound sales or lead generation

• Hands-on experience with cold email, LinkedIn outreach, or cold calling
• Strong understanding of B2B sales funnels and lead generation strategies
• Experience managing multiple clients or accounts simultaneously
• Excellent communication and client management skills
• Strong analytical thinking and problem-solving abilities
• Comfortable working in a fast-paced startup environment
• Willingness to work flexible hours aligned with CST timezone

Technical Tools Experience (Preferred):

• Airtable
• Smartlead
• Instantly
• Apollo
• Clay

Nice to Have

• Experience working in a B2B lead generation agency
• Background in managing high-volume client portfolios
• Advanced knowledge of email deliverability and outbound infrastructure

Benefits

💻 Fully Remote: Work from anywhere with international teams

🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services

🤝 Peer Community: Connect with high-performing sales professionals in our network

🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals