Customer Operations Executive - Software

At Houseful, we’re here to help everyone make intelligent decisions about their home

Do the best work of your life!

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo and Prime location. Together we’re creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.

We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There’s never been a better time to join us.

We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed. We’re reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.

The Customer Operations Executive (Software) will work in a dedicated team supporting our Stakeholder teams, processing customer orders, contract cancellations and reductions, investigating billing queries and updating customer details on our CRM.

This is a crucial role within the Customer Delivery department and requires resilience, motivation, excellent attention to detail, time management and communication skills.

Key Responsibilities:

• Frontline call handling
• Processing customer software orders accurately, implementing changes to the customer CRM, liaising with stakeholder teams to make updates
• Supporting our stakeholder teams by providing accurate contract and subscription details.
• Customer compliance - updating customer names, addresses and processing contract changes following company acquisitions
• Processing contract reductions and cancellations
• Analysing and resolving billing queries, correcting contracts and raising credits where needed.

Requirements

Essential skills:

• Excellent attention to detail
• Accurate data entry
• G-suite / Microsoft applications
• Excellent verbal and written communication skills
• Ability to quickly learn and use multiple software applications
• Excellent phone manner
• Positive and proactive attitude
• Team player with good interpersonal skills
• Ability to work on own initiative
• Excellent time management

Desired:

• Knowledge of Salesforce/Zendesk CRM systems
• Experience working within a contracts environment
• Estate Agency and software industry experience

There’s always room to grow and learn with our roles so please don’t be put off if you don’t have all of these skills and experiences. It’s more important that you’re passionate about our mission to improve the home moving and owning experience for everyone.

Benefits

• Salary of £24k per anum
• Everyday Flex - greater flexibility over where and when you work
• 25 days annual leave + extra days for years of service
• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London – or membership in regional offices
• 7.5% pension contribution by the company
• Discretionary annual bonus up to 10% of base salary
• Talent referral bonus up to £5k