Product Manager, Data Infrastructure

Welcome!

Hightouch is a data activation platform that helps businesses of all sizes get the most out of their customer data. Our mission is to empower everyone to take action on their data, regardless of their technical skills. We believe that every business team — sales, marketing, support, success — needs access to relevant, accurate, and real-time customer data.

Hightouch enables users to see customer data at the right time, take action on it, and build automation to streamline critical processes. It also gives data teams confidence with developer-friendly tooling that helps them control, monitor, and debug their workflows with ease.

Your mission

The roots of our company have always been in building powerful infrastructure for data teams. It’s where we got started, when we invented the idea of Reverse ETL. It’s the foundation for Composable CDP, which disrupted the massive and established CDP (customer data platform) industry.

Our future will include continued innovation and products built on the thesis that every enterprise is looking to adopt a modern data warehouse, but struggles with leveraging this data to serve business teams.

We’re looking for a product manager to own the data persona for Hightouch, and set the strategy and vision for the related product surface areas.

About you

• Customer empathy: We believe the foundation for all good product management is the ability to live alongside customers, develop relationships, and understand their goals + pain points.
• Technical aptitude: We make the complex accessible, but doing so requires a strong intuition for engineering and technical concepts.
• Intuition: You have good verbal and written communication skills and a passion for connecting with users.
• Hunger and speed: Moving fast is deeply ingrained in our company culture, and we believe hunger + speed are the the backbone of what it takes to win.
• Outcome mindset: We see product management as the people who work backwards from business outcomes and do what it takes to make a product successful, not just builders of feature roadmaps.

Additional information

Recently shipped

https://twitter.com/HightouchData/status/1618300931745140737

https://twitter.com/HightouchData/status/1714307075210203604

https://twitter.com/HightouchData/status/1699467601586577468

Relevant products

• Reverse ETL - Our first product brought to market, and our only one to be fully self service. It has thousands of customers, ranging from mid-market to enterprise, and serves as the foundation for many of our other product lines.
• Events - Everything a customer could need in order to track and process customer behavioral events. You’ll find our SDKs processing and routing customer data in some of the most popular websites and applications.
• Identity Resolution - We’re the first solution to identity stitching has the power to compete with in-house builds, while still maintaining a simple and declarative interface. We process all transformations entirely within the customer’s warehouse, which is completely unique in the market.
• Personalization API - Our first product to majorly venture into serving product engineering teams. Personalization API takes insights and outputs of data engineering teams, which are locked into slow warehouses, and makes them accessible to product engineers to personalize product experiences for customers.