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Hennepin HealthcareHH

Healthcare Scheduling, Connection Advisor Intermediate, Remote

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center.

Hennepin Healthcare

Employee count: 5000+

United States only

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The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service.

Requirements

  • Answers assigned calls for more complex clinics and services
  • Prioritizes, screens, and/or redirects calls as needed
  • Schedules, cancels and reschedules appointments for patients
  • Handles complex scheduling that often requires multiple appointments or with different providers and modalities
  • Obtains and accurately captures demographic information and patient’s health insurance information
  • Accurately completes multiple types of patient registrations
  • Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
  • Recommends and supports change and process improvement initiatives
  • Completes training and continuing education courses
  • Requests and processes payments for co-pays, pre-pays, and outstanding balances
  • Meets all key performance and call quality standards
  • Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
  • Performs other duties as assigned

Benefits

  • Paid Time Off
  • Health Insurance
  • 401k Matching

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Hennepin Healthcare

Learn more about Hennepin Healthcare and their company culture.

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Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center. The organization is a subsidiary corporation of Hennepin County, Minnesota, and operates a comprehensive healthcare system based in Minneapolis. It serves as a safety-net hospital, providing care to low-income, uninsured, and vulnerable populations, while also functioning as a major teaching hospital for medical professionals in the region.

The system encompasses a 484-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary care and specialty clinics located in Minneapolis and surrounding suburban communities. Hennepin Healthcare is distinguished by its expertise in trauma surgery, transplant services, stroke care, and hyperbaric medicine. The organization is also home to the Hennepin Healthcare Research Institute, which conducts extensive medical research and innovation.

With a history dating back to 1887 as Minneapolis City Hospital, the organization has evolved into a leading healthcare provider in the Midwest. It employs over 7,000 people and is committed to partnering with the community to ensure access to outstanding care for everyone. The system's mission focuses on improving health and wellness through teaching, patient and community education, and research, while addressing social determinants of health to reduce disparities.

Employee benefits

Learn about the employee benefits and perks provided at Hennepin Healthcare.

View benefits

Paid Time Off

22+ days of paid time off.

Paid Holidays

12 paid holidays per year.

Paid Parental Leave

12 weeks of paid parental leave.

Tuition Reimbursement

Tuition reimbursement of up to $5,250 per year.

View Hennepin Healthcare's employee benefits
Claim this profileHennepin Healthcare logoHH

Hennepin Healthcare

Company size

5000+ employees

Founded in

1887

Chief executive officer

J. Kevin Croston and David Hough

Employees live in

View company profile

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