United States onlyThe Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service.
Requirements
- Answers assigned calls for more complex clinics and services
- Prioritizes, screens, and/or redirects calls as needed
- Schedules, cancels and reschedules appointments for patients
- Handles complex scheduling that often requires multiple appointments or with different providers and modalities
- Obtains and accurately captures demographic information and patient’s health insurance information
- Accurately completes multiple types of patient registrations
- Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members
- Recommends and supports change and process improvement initiatives
- Completes training and continuing education courses
- Requests and processes payments for co-pays, pre-pays, and outstanding balances
- Meets all key performance and call quality standards
- Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed
- Performs other duties as assigned
Benefits
- Paid Time Off
- Health Insurance
- 401k Matching
