Implementation Operations Senior Consultant

As an Operations Senior Consultant you will support system administrative access and troubleshooting functions for Individual Markets New Business and InForce operations. Using subject matter expertise, you will participate in the review of business processes to ensure the department is operating within the parameters of industry and regulatory compliance requirements. You will collaborate on or lead cross functional projects and act as business liaison to define detailed requirements, conduct testing and provide status updates to management and project teams. You will model and lead adoption of change to move the organization forward in support of strategic goals and objectives.

You are

As an Individual Markets’ team member, you're at the heart of business operations. If you thrive as a member of a dynamic team, are highly accountable and motivated to improve and deliver the customer experience by contributing to team and company success. You are viewed as a subject matter expert and consistently relied upon for advice and guidance to articulate the best path to realize solutions that create the best possible customer experience. You will have the opportunity to be creative, innovative, and champion ideas that impact individual and team results. At Guardian, we respect work life balance and offer the opportunity for mobility and working remotely.

You will

• Leverage SME knowledge of business operations to ensure requirements created for initiatives meet the vision, goals, and objectives of IM Operations and of the organization.

• Provide support to technology and testing teams to ensure functionality is delivered and used correctly. Assist the creation and review of test plans, test cases, and test results to ensure complete validation.

• Ensure post-production verification of functionality to ensure original vision is realized. Work within administrative teams to resolve complex and intensified customer facing issues. Maintain and prioritize inventory of outstanding defects and enhancements.

• Collaborate on or lead cross functional projects and act as business liaison to define detailed requirements and provide status updates to management and project teams.

• Monitor overall customer service experience to proactively identify gaps and recommend improvements.

• Leverage the IM shared service team to create and execute production delivery and communication plans to ensure operational readiness. Partner with shared services to develop, publish and maintain procedures to ensure proper usage of delivered functionality.

• Proactive monitoring of productivity and quality trends, partnering with Learning & Development as needed to address training opportunities.

• Apply problem solving and make critical decisions regarding functionality and priority across operations and project teams with a focus on delivering value.

• Define, create, maintain, and use reporting and analytics to quantify initiative benefits and drive future improvements with an emphasis on service excellence and efficiency.

You have

• BA/BS degree preferred, but not required.

• Experience with life, disability, systems, and data preferred.

• Exceptional problem-solving skills with demonstrated success.

• Excellent verbal and written communication skills required.

• Highly proficient in managing multiple priorities.

• Proficiency in Outlook, Microsoft Word and creating Excel spreadsheets and PowerPoint presentations.

• Superior organizational skills with attention to detail across a variety of tasks

• Ability to collaborate with both internal and external resources.

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].