Processing & Policyholder Services Support Associate III - Bethlehem, PA or Pitt

This is a hybrid position (Tuesday, Wednesday, and Thursday in office, with the option of Monday and Friday to work remotely), and it will be located in either Bethlehem, PA or Pittsfield, MA.

Everyone is a leader at Guardian. As an Individual Markets’ team member, you're at the heart of business operations. If you thrive as a member of a dynamic team, are highly accountable and motivated to improve and deliver the customer experience by contributing to team and company success.... we want you to join our multi award-winning team. You will have the opportunity to be creative, innovative, and champion ideas that impact individual and team results. At Guardian, we respect work life balance and offer the opportunity for mobility and working remotely.

You have:

• High School Diploma required, BA/BS degree preferred, but not required
• Experience in financial service industry or high touch customer service environment preferred, but not required.
• Solid verbal and written communication skills
• Ability to think creatively and problem solve
• Ability to successfully prioritize and expeditiously process transactions
• Strong organizational skills and attention to detail
• Ability to use sound judgment in decision making
• Ability to use discretion and make decisions with leadership assistance
• Proficiency in Outlook, Microsoft Word and entering data into Excel spreadsheets preferred, but not required

You will:

• Earn the trust and confidence of customers by owning the customer experience and making adjustments as needed to strengthen customer touch points and interpersonal skills
• Assess, prioritize, and process account requests for end customers and field partners
• Adhere to guidelines and ability to utilize resources, i.e., SOP’s, in order to complete assigned work, ensuring work is in good order
• Maintain attention to detail to mitigate risk and client facing errors
• Exercise sound judgment, consulting with subject matter experts or management related to complex requests and escalations
• Operate at a high level to consistently meet or exceed business unit quality and productivity standards
• Work independently with minimal direction and a solutions-based approach, seeking guidance as needed
• Embrace and support change to move the organization forward in support of strategic goals and objectives

Reporting Relationships

As our IM Operations Generalist, you will report to our Team Leader, who reports to our Leader.

Location

• The primary location for this position is Bethlehem, PA or Pittsfield, MA with flexible working location arrangements

Travel

·0-10% Travel required for this position

Our promise

• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

We offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

About Guardian

Guardian has been helping people protect their futures and secure their lives for 160 years. Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees. And we help people recover and thrive after unexpected loss.

From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do. Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and financial strength. And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at www.GuardianLife.com.

© Copyright 2021 The Guardian Life Insurance Company of America, New York, NY

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].