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Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
The System Engineer Compute is part of the Infrastructure Engineering team at Granicus.
Essential Functions:
- As a senior member of the Infrastructure Engineering compute team, maintain and optimize performance of the following with a focus on availability, scalability, and simplification:
- VMware vCenter Server Appliances 7.0
- VMware ESXi 6.5 and 7.0 hypervisors
- Cisco UCS; Fabric Interconnects, B200- M4, M5 Blades, C220 M5 blades
- Document changes, incidents, problems and architecture from a technical support perspective
- Plan for and install new software releases and system hardware/software upgrades
- Ensure regular patches and updates are installed
- Perform or monitor system backups/recovery
- Participate in a 12x7 on-call rotation, including maintenance windows
- Triage, resolve and document incidents and problems
- Execute well documented Change Controls
- Ensure compute resources and assets are logged and monitored along with appropriate actions for events
- Take initiative to suggest and implement improvements/enhancements, especially geared towards automating Granicus systems
- Ensure the confidentiality, integrity, and availability of Granicus infrastructure assets
- Provide direction, scope and management of Infrastructure Engineering automation efforts
- Provide direction and leadership related to VMware and Cisco UCS (compute) security design and requirements
- Provide overall technical direction to the larger efforts of the compute team
- Define, design and implement compute best practices; Act as a liaison to other technical teams on how to optimize and secure the virtual environment
- Ensure Infrastructure Engineering has proper capacity planning, reporting and management of compute resources
- Provide expert level supervision of high-risk Change Requests
Qualifications:
- 5+ years’ experience providing support in a virtual environment
- 3+ years’ experience administering VMware / ESXi or another virtualization technology
- Experience supporting server firmware and hardware
- Experience with scripting and programing languages
- Experience with Linux operating systems
- Experience with IP network services including DNS, NTP, SSH, etc
- Working knowledge of network storage in a virtual Environment
- Working knowledge of certificates and certificate management
- Working Knowledge of IP networks, firewalls, load balancers
Security and Privacy Requirements
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include – Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population
The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
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