Project Manager (Evergreen)

What your impact will look like:

• Manage medium-sized customer projects during the implementation lifecycle.
• Serve as the primary point of contact on projects for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets, etc.).
• Prioritize initiatives based on business needs and requirements.
• Serve as an advisor to the customer as they improve their online processes – keeping each personas experience top-of-mind at every turn.
• Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management.
• Create and maintain project plans, project status reports, and other relevant project documentation.
• Identify potential implementation risks and mitigation – as early as possible.
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals.
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team.
• Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products.
• Other duties as assigned.

You'll love this job if you have:

• Minimum of 3 to 5 years of experience in project management, preferably in a customer-facing role.
• Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients.
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
• Knowledge of project management tools, methodologies, and best practices.
• Ability to work independently and collaboratively within a team.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
• Solid understanding of Customer Relationship Management (CRM).
• Proactive and data driven.
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• Have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you.
• Have the ability to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
• Have excellent communications skills – listening, verbal, and written.
• Can help drive your team’s success and are a self-starter.

Preferred skills:

• Are bilingual (English and French) –preferred.
• Have served as a program manager for high-touch clients.
• Possess a Project Management Professional Certification or Equivalent (preferred).
• Have experience working with remote teams.
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies.
• Have previous experience with the AMANDA product.

Security requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website:https://www.tpsgc-pwgsc.gc.ca/esc-src/msc-csm/chap4-eng.html#s42