Costa Rica onlyThis Implementation Consultant role lives within the customer engagement arm of the Granicus’ OneView product family and is a key member of the Implementation Services (IS) team. This highly visible role helps existing and new customers transform their Customer Request Management experience.
As an Implementation Consultant, you will be an expert on the OneView Platform and a key partner in the successful implementation of Customer Relationship Management (CRM) projects for new clients and existing customers upgrading or adding to their system. Implementation Consultants will collaborate with Technical Consultants, Project Managers and OneView Department Peers to work with our most established public sector clients in both North America and Latin America to ensure they are maximizing their use of Granicus SaaS (Software as a Service) products. Expert product knowledge, attention to detail, versatility, and enthusiasm for client success are cornerstones for this role. Candidates should bring a consultative approach and a "whatever it takes" attitude to ensure client success.During customer implementations, your role will be to lead customer projects while collaborating with key OneView Team Members to ensure the customer is provided with an implementation best suited for them.
What your impact will look like
- Manage multiple Granicus projects on schedule and with high quality from kick-off to launch.
- Maintain project plans including status, issues, and opportunities for assigned implementations.
- Advocate and evangelize "best practices" to ensure long term success and value for Granicus clients.
- Ensure implementations meet client specific missions and solve core challenges around digital communications.
- Facilitate online client training and if required onsite training (minimal travel required)
- Ability to deploy all OneView products for local, county and state clients.
- Programming Knowledge on .NET (C#), JS and SQL
- Work directly with Project Managers and Technical Consultants for the implementation of our OneView Products as needed for specific technical items.
- Ability to work directly with customers on issues or implementation matters.
- Knowledge on Microsoft Dynamics 365
You will love this job if you have:
- 5+ years of experience working in software/tech, specifically with Implementations.
- You can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions.
- You can work both independently and as a member of cross-functional teams, some remote
- You have a basic understanding of technology and the ability to learn innovative technologies.
- You have a passion for customers.
- You have a relentless commitment to doing the most valuable work first.
- You have a record of accomplishment of functioning well in a fast-paced, dynamic environment with competing demands.
- You have excellent communications skills – listening, verbal, and written.
- You help drive your team’s success.
- You value the importance of user experience.
- You will ensure timely and thorough communication of strategy, deliverable status, and results.
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