Costa Rica onlyThe Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
In this role you will partner with a Project Manager to ensure a successful deployment of OneMeeting products and services. Key focuses of this role will be to build, train and consult with clients during implementation projects for our Agenda Management, Workflow, Boards and Commissions, and Video Streaming solutions. A successful candidate will rely on their consultative approach, interest in building solutions, attention to detail, and customer engagement skills to ensure projects are delivered in the utmost quality and satisfaction.
What your impact will look like here:
- Own the building and configuration of implementation projects while partnering with a project manager.
- Engage in customer relationships through proactive external and internal communication to ensure that projects deliverables are completed in a timely and satisfactory fashion.
- Lead business discovery sessions to align with customer requirements.
- Configure the software solutions to align with customer business needs.
- Support training plans to the solution delivered and execute on training delivery with project manager.
- Provide timely responses and resolutions to inquiries and requests.
- Monitor and ensure a successful go-live of a client solution.
- Prepare transition to customer success team upon completion of the project.
- Work on solving complex problems and providing professional coaching to our clients in the effective use of our product suite.
- Provide ongoing updates for internal teams and product development to find the optimal solutions when necessary for clients to have a successful experience.
- Engage with cross-functional teams with varying levels of seniority and experience to support various programs and client needs.
- Accelerate company and team growth by improving processes and contributing new ideas.
- Update recurring project health and status reports to ensure projects are running according to plan.
You will love this job if you have:
- 3 years+ of relevant experience
- Passion for public sector success
- Keen attention to detail and accuracy – in thinking and execution
- Excitement for managing multiple simultaneous projects in a fast paced environment
- World class problem solving skills
- Excellent written and verbal communication skills
- Familiarity with any combination of network basics, software implementations, program or project management and technical support
The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.
- Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.
Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above, but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!
United States
India
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Canada
United Kingdom
Germany only
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