Compliance Operations Manager

Want to help us, help others? We’re hiring!

GoFundMe is a global community of over 100 million people with a common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. Since 2010, GoFundMe has become a trusted global leader in online fundraising, with $17 billion raised from over 200 million donations. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for our next Compliance Operations Manager to help supervise the compliance operations team.

Trust is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, & Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As the leader of the Compliance team, you will be responsible for guiding a group of thoughtful and compassionate compliance professionals who assess fundraiser intent, verify information provided, and perform due diligence to help ensure the platform is abiding by regulatory requirements and contractual obligations. You will also be required to understand where cross-functional relationships can be strengthened, processes can be improved and tools can be strengthened to create a strong culture of compliance and protect against emerging risks.

This is a role that requires operational excellence, thoughtful communication, a critical understanding of nuanced global risks, and the ability to maintain strong organizational alignment to impeccably complete daily operations to help ensure GoFundMe remains a safe place to give online.

The Job…

• Leading the Compliance Operations team in their daily responsibilities, which include completing enhanced due diligence, sanctions and watchlist screening, unusual activity reports, and suspicious transaction reports
• Managing the team’s performance and directly contributing to their ability to excel in their goals, meeting their Service Level Agreements, maintaining strong quality standards, and improving overarching operational performance
• Playing a key role as a decision maker in the team’s risk appetite, operations, and strategies, advocating for those resolutions with a data-driven approach and well-supported evidence
• Acting as the main point of contact for escalations
• Overseeing enhanced due diligence on accounts that exhibit higher-risk and unusual activity including but not limited to; sanctions, Counter-Terrorism Financing, Politically Exposed Person(s) (“PEP(s)”), money laundering and the associated predicate offenses
• Offering guidance on and responding directly where appropriate, to any relevant escalated support ticket, agency complaint, or account review
• Owning ongoing monitoring to help ensure assessments remain accurate and emerging risks are properly identified with mitigation plans
• Revising and establishing processes with leadership to ensure guidance is current, properly disseminating information to the team
• Creating and delivering training to educate teams on responsibilities and compliance matters
• Developing and documenting compliance team procedures, workflows, and standard process guides, surfacing them to the Second Line of Defense for review against mapped organizational controls
• Maintaining responsibilities around identified gaps, issues, or problems to see them through for remediation, alerting leadership, proposing solutions, and working with stakeholders across the organization, third-party service providers, and external users
• Collaborating with business units and operational areas on implementation of compliance processes and providing guidance to support projects and workflow enhancements
• Conducting presentations and creating supporting materials to advise leadership and departments on compliance portfolio performance and reporting
• Performing ad hoc projects to support compliance and company initiatives
• Developing strategic relationships with payment service providers and partnering with them to effectively mitigate against compliance risks

You…

• Minimum of 5 years experience managing a team working in risk management and/or compliance with a payments focus with strong operational focus
• Work well overseeing a distributed global workforce and confidently maintains communication while working in a remote or hybrid environment
• Leverage data-driven insights to adjust an agile team quickly to make large operational impacts
• Proactively steps into the team’s work to manage volumes while providing comprehensive direction, ensures Service Level Agreements are met, offers best practice guidance, and assesses quality of the team’s performance
• In depth knowledge of global customer due diligence, enhanced due diligence, card network rules, BSA/AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a consumer, merchant, non-profit, and within the financial ecosystem
• Experience working in the payments industry and knowledge about merchant processing behaviors
• Wildly ambitious self-starter with excellent attention to detail paired with big-picture insights
• Seasoned decision-maker with a strong ability to advocate for compliance initiatives while partnering with and securing consensus from key collaborators
• Fast learner who remains inquisitive with a solution-oriented attitude that can take initiative and follow through without sacrificing quality
• Strong performer, able to meet deadlines with concrete organization skills while balancing different priorities
• Communicate sophisticated issues clearly and concisely both orally and in writing
• Passionate about staying current on regulatory changes, industry guidance, and card scheme compliance

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $125,000-$175,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘23 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.