GoboonyGO

Italian Customer Support Intern

Working to give one million people per year a road trip adventure in Europe.

Goboony

Employee count: 51-200

BE, FR + 3 more
Apply now

Goboony and Yescapa, two leading players in the campervan rental industry, have merged last year creating Europe's largest online camper sharing platform, with 30.000 recreating vehicles spread across Europe. Founded in 2012 and 2015, both platforms share a passion for adventure and a vision to make everyone experience the ultimate freedom of campervan travel.

A ride to a destination that matters

Experiencing the freedom of motorhome travel can feel like a faraway dream, given the expensive nature of motorhomes or the hassle of renting. Goboony an Yescapa were created as a solution to this, a win-win platform that brings motorhome owners in contact with travellers looking to experience #vanlife for themselves.

We’ve built more than a platform, we’ve created a community of like-minded people who believe in local travel, exploring off-the-beaten-path destinations, and slowing down to enjoy the journey. Every year we send over 100.000 people on memorable holidays and our platform continues to grow by a staggering 30% yearly. So yes, we are well on our way. And, we need you to get us even further.

Our mission is simple: help 1 million people enjoy the ultimate freedom that only motorhome travel provides. Are you in?

What does the role look like?

This is an internship position as Customer Support Agent - Italy. In this role, you will learn the mechanisms of an European digital platform, providing excellent customer support to Italian-speaking users through phone, email, and chat, as well as handling requests and complaints. You will also contribute to improve and maintain a good conversion rate to support marketing and sales efforts in Italy.

Boarding kit

Nature of contract: Paid internship

Duration: 6 months

Start date: April/May

Location: Fully remote or Bordeaux (France)

Meet your future team

Requirements

Now let's talk about you

  • Fluent in Italian and have a good level of English.

  • You are eligible to do an internship.

  • Excellent communication and problem-solving skills.

  • Patient and empathetic with a positive attitude.

  • Attention to detail with the ability to multitask.

  • Strong organisational and time management skills, with the ability to prioritise tasks and work effectively under pressure.

  • Customer service or support experience is a plus but not required.

  • Comfortable with working remotely and in a fast-paced environment.

  • Knowledge of the travel or tourism industry is a plus.

Important: you're based in and eligible to work in the Netherlands, Belgium, France, United Kingdom, or Germany. These are the countries in which we can employ people. Depending on where you live you would be hired by Yescapa or Goboony.

How we invest in your journey at Goboony

We hope that the opportunity to be part of Europe's fastest-growing camper platform already excites you about the path ahead. Additionally, we offer an internship allowance of 300 - 500 euros gross per month and fantastic benefits:

  • Freedom! That's what we stand for. Freedom to develop your own ideas, freedom to show initiative, take responsibility, and grow personally.
  • A challenging internship in an ambitious team at the forefront of our rapid growth.
  • Remote work with top-notch tools and an incredibly young and international team.
  • Plenty of opportunities for personal growth and development.
and much, much more...

Get to know us!

If you are passionate about the sharing economy and enjoy working in a dynamic team environment, we encourage you to apply for this internship role! Send your credentials our way and let’s talk!

More info? Direct your questions to [email protected].

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About the job

Apply before

May 28, 2024

Posted on

Mar 29, 2024

Job type

Intern

Experience level

Entry-level

Location requirements

Hiring timezones

Belgium +/- 0 hours, and 4 other timezones

About Goboony

Learn more about Goboony and their company culture.

View company profile

Working to give one million people per year a road trip adventure in Europe.

Nothing beats the thrill of a road trip, driving down endless roads with the windows down and music playing on the radio. Especially in a motorhome, as you have everything you need right there with you. But then why are there 2.4 million motorhomes in Europe standing still for an average of eleven months per year?

Experiencing the freedom of motorhome travel can feel like a faraway dream, given the expensive nature of motorhomes or the hassle of hiring. Goboony was created as a solution to this, a win-win platform that brings motorhome owners in contact with travellers looking to experience #vanlife for themselves. Our mission is to help one million people enjoy the ultimate freedom that only motorhome travel provides by 2025.

The core values of Goboony

Freedom

We are curious and both love and crave adventure. We respect and value one another. We work independently with a high sense of responsibility. We give one another the freedom to choose their own path.

Share

We bring people together, providing connection in the digital age. Our platform, and company as a whole, revolves around people. We combat waste by making use of what is already available. We aim to make the world even a step more sustainable. We enjoy learning new things and proactively sharing the wealth of our knowledge and experiences with each other.

Together

We have fun together. We’re helpful and loyal to our customers and to the rest of our team. We’re constructive and transparent in everything we do.

Entrepreneurial

We are ambitious, always thinking in terms of possibilities rather than hurdles. We think big and work to be one step ahead of the rest. We act efficiently, keeping things simple and straightforward. We work hard to get things done.

How did Goboony start?

In 2011, Mark de Vos travelled through New Zealand in a motorhome, accompanied by his wife and two children. On the road from the north to the south, in the middle of nowhere, he ran into a fellow Dutchman, Foppe Mijnlieff. Foppe was doing the same route but in the opposite direction, accompanied by his wife and children, who were similar ages to Mark’s. Whilst the children played in a sandbox, Mark and Foppe talked and immediately clicked through a shared love for adventure. Years later, this coincidental meeting would plant the seeds for Europe’s fastest-growing sharing platform for motorhome enthusiasts. But at the time, they had no idea how their lives were about to change.

What does the name ‘Goboony’ actually mean?

It’s natural that you’re curious about our name; a lot of people are. Simply put, it derives from a New Zealand term for beautiful untouched places, ‘boonies’. Goboony helps you to go to these boonies...with a motorhome!

The Goboony Team

Our team is rapidly growing and comprised of international employees that play a vital role in our success. We want to make camping in Europe accessible to all, and so we prioritise understanding and engaging different cultures. Our employees come from all corners of Europe and beyond and bring their own twist to the team. We’re not only international but also curious, diverse, engaging, bright, smart, and we make the best sandwiches during our Friday afternoon lunches. Our ambition is to help 1 million people per year experience the ultimate freedom of motorhome travel by 2025. Can you help us to achieve that?

Employee benefits

Learn about the employee benefits and perks provided at Goboony.

View benefits

Company retreats

A few camping-working trips with the team per year.

Travel credit

We give you a travel credit of € 250, so you can go on a campervan trip yourself, to experience the freedom.

We don't count holiday days

We believe in responsibility for your work, your private life and a healthy combination of both. We recommend taking a minimum of 25 days. But you are free to organise your work and free time as you see fit.

View Goboony's employee benefits
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Goboony

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