Business Development Representative

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Business Development Representative – (Commercial/Mid-Market Central)

The Business Development Rep (BDR) has a strategic role within the GTM team. The BDR identifies and qualifies new sales opportunities through using a blend of inbound and outbound prospecting. They create cross-functional alignment with Sales to build a consistent number of opportunities to provide a predictable and scalable pipeline for revenue growth and closed-won business.

Job Title: Business Development Representative

Department & Team: Commercial Central

Reports to: Jessica Baxter

Location: Remote (required to live in CST or EST time zone)

Summary:

Three core elements of the BDR role:

1. Prospects, identifies, qualifies, and cultivates sales opportunities through a strategic blend of outbound and inbound techniques.
2. Brings together research on key accounts from the GTM team, specialists, and tools. Uncovers key personas as part of the buying-unit. Develops coordinated strategies for follow-up and account penetration.

3. Works closely with the Account Executives to develop an account plan to approach target customers to get higher and wider into prospect and customer accounts by having the ability to articulate value and uncover needs at each level of an organization.

Key Areas of Responsibilities:

• Transforms Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers on the value of the Genesys solution to meet their specific business needs.

• Becomes a trusted advisor to prospects and customers through inbound and outbound efforts, nurturing relationships and working with them until they are ready to progress in the sales cycle – provide information, discuss the product, do high-level demonstrations, and convey value.

• Schedules and facilitates intro meetings w/potential buyers and expand on key buying persons and units in strategic accounts.

• Positions Genesys as a global provider of software and services for communications, collaboration, and customer engagement.

• Responsible for achieving aggressive quarterly targets, KPIs, and meeting SLAs around conversion rates, speed to lead, and qualification criteria.

• Develops an advanced understanding of target personas, pain points, key metrics, and Genesys product features and functionality.

Desired Qualifications & Skills

• Outbound prospecting/inside sales experience preferably within IT / Cloud solutions

• Experience working with Salesforce.com or other CRM platforms

• Excellent written and verbal communication, interpersonal, organizational and telephone skills

• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

• Ability to analyze business opportunities and read situations well

• Ability to gather and use data to inform decision making and persuade others

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.