United States onlyJob Description Summary
As the Service Program Manager, you will drive overall client satisfaction based on consistent delivery of a total GE HealthCare support service solution. Responsible for managing the success of the relationship with a healthcare system in East Central Wisconsin (Fox Valley area) to achieve the goals and objectives identified by the customer and GE HealthCare. Provides the client with a single point of contact for all service operations, developing a strategy to ensure client retention, and growth through close interaction with the onsite service delivery and sales teams.Job Description
The Service Program Manager will be responsible for leading multiple projects within the service business unit including service, financial & operational reporting, and comprehensive asset management. The individual will support project budgets, resources, schedules, risks, issue escalations, and results to meet customer requirements and ensure successful outcomes. Acting as the single point of contact for service issue escalations, the SPM must have excellent communication skills and be able to effectively communicate both internally and externally.
Responsibilities:
- Manage one or more medium sized healthcare service programs with numerous projects occurring simultaneously.
- Service account management, transactional and strategic, including developing and maintaining meaningful customer relationships at all levels of a healthcare system.
- Drive improved customer satisfaction through effective program management, efficient issue resolution, and superior communications.
- Work closely with sales to understand customers' needs and expectations.
- Collaborate with internal teams (i.e., engineering, supply chain, finance) on program delivery and enhanced offerings.
- Monitor program performance against schedule and customer commitments.
- Create material content and communicate program status to all stakeholders including senior management.
- Facilitate/participate in program reviews as required by customer or internal management at the site and system level.
- Ensure compliance with regulatory requirements and corporate policies and procedures.
Qualifications:
- Bachelor’s degree in Business Administration, HealthCare Management, Engineering, or related field plus minimum 5 years relevant experience. Military and/or 10 years of healthcare operational experience will also be considered.
- Ability to be at customer site(s) 3+ days per week, and as needed on short notice (Central and East Central Wisconsin, including but not limited to Appleton, Neenah, Oshkosh, Shawano) is required.
- Excellent interpersonal, organizational and leadership skills
- Proven track record in successfully delivering projects
- Ability to influence others without authority is required
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong written and verbal communication skills
- Experience managing service operations in the healthcare field strongly preferred.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
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