United States onlyJob Description Summary
The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence.This role requires the candidate to travel to and work onsite at our customer locations. To provide onsite customer support, candidate needs to be willing to work in the Madison WI and surrounding area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Responsibilities:
Perform advanced troubleshooting and repair on assigned equipment.
May also perform installation, validation and maintenance on assigned equipment.
Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
Lead communications with customers and serve as escalation point for customer-related concerns including installs.
Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
Lead and communicate HQ and Zone or Area-level initiatives.
Co-lead regular team or modality meetings as required.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Effectively communicate and partner with teammates and colleagues.
Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts.
Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
May include application training of clinical or scientific staff on designated equipment.
Required Qualifications:
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 4 years of experience servicing electrical equipment;
OR military education equivalent to an Associate’s or Bachelor’s degree and a minimum 4 years of experience servicing electrical equipment;
OR High School Diploma/GED and minimum 8 years of experience servicing electrical equipment.
Valid Driver’s License.
Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Experience with Web applications as well as Microsoft suite of products.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Special Physical Requirements:
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
United Kingdom only
Egypt only
