Denmark onlyJob Description Summary
Service Manager – Ultrasound Solutions (Denmark)We are looking for a new colleague to join our team as a Service Manager. This position can be based physically at our office in Herlev or remotely from another location within Denmark.
As a Service Manager, you will not have direct employee responsibility. Instead, your focus will be on handling the daily service and repair needs of our customers’ ultrasound equipment and driving customer satisfaction through Service Excellence. In this role, you will both be responsible for providing support to our customers and field service engineers, but you are also expected to provide support of various kinds to our Nordics sales team.
The team develops and maintains sales, services, and clinical training off ultrasound scanners for our customers in Denmark and Sweden. The team consists of 10 dedicated and passionate specialists with a mix of seniority and educational backgrounds. We value open and transparent dialogue to find the best solutions for our customers. Close team collaboration is a key factor in our daily work life to handle tasks in the best possible way.
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.
Job Description
Roles and Responsibilities
Respond to calls from customers and field engineers and help create cases and order spare parts.
Receive orders from customers and manage them until final delivery is in line with our company policy and systems, ensuring a high-quality service through the entire process.
Raise quotations for customers as requested and in line with our Company Policy.
Provide technical support, troubleshooting, and ensure customer satisfaction on a day-to-day basis, using your analytical skills to diagnose and solve problems.
Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
Secure that we meet the targets of field service work by responding to customer queries in a timely and professional manner.
Identify our contractual obligations.
Participate in tenders for the Nordics region
Focus on execution to ensure the completion of the field service works quickly and efficiently.
Work collaboratively with other GEHC departments for dispute resolution.
Build effective relationships with other departments to understand the impact on customers and service levels.
Build structures (tools and ways of working) and foster global cooperation between teams and empower regions
Strengthen cooperation between Service and Sales and engage in pre- and after-sales activities
Required Qualifications
Accurate and solution oriented.
Ability to quickly adapt to new systems and services
Comfortable speaking on the phone, and documented computer skills.
Experience in Technical Support and Troubleshooting skills
Bachelor’s degree in electrical engineering/related field or relevant work experience.
Thrives to work towards specific goals and determined to succeed.
Structured and decisive with a strong sense of responsibility.
Ability to handle multiple tasks at the same time.
Customer-centric approach to ensure customer satisfaction
Desired Characteristics
Strong oral and written communication skills.
Ability to document, coordinate, and execute.
Fluent in Danish and English, good understanding of Swedish is a plus
An analytical approach to problem solving.
Eager to learn new systems and an instinctive ambition to improve processes.
Able to keep focused under pressure.
Proactive and solutions oriented.
Team player who contributes with a positive mindset.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or, age, disability, protected veteran status or other characteristics protected by law.
Additional Information
Relocation Assistance Provided: No
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