United States onlyJob Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Sr. Program Manager (Remote) located in Austin, TX.
Reporting to the Director Operations the Sr. Program Manager (Remote) will be In-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.
What a typical day looks like:
Organize, plan and direct program schedules and budgets.
In charge of tracking relevant metrics and drive action items based on results.
Provide help, knowledge and expertise with contract negotiations as required.
Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
In charge of customer´s satisfaction reviews and corrective actions.
Maintain current and develop additional business with customers.
Monitor and track that project and program deliverables are met.
Be accountable for maintaining excellent customer relations with both new and existing customers.
The experience we’re looking to add to our team,
10 years+ experience
Bachelor’s degree
Customer service – comfortable with extensive communications at multiple levels.
Must have good technical knowledge.
Strong focus on collaboration, customer satisfaction, continuous improvement and delivering results.
Knowledge of the MS Office (Excel, power point)
Negotiation skills
Travel frequency: 40%
Here are a few of our preferred experiences:
Field Services Management Experience
PF38
What you'll receive for the great work you provide:
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Singapore
Canada only
