Senior Product Manager

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
  

We are looking for a Senior Product Manager for our fast-growing Product team. The ideal candidate would have experience developing and launching SME lending products in a fast-paced environment. You’ll have a deep passion for user experience and experience building for viral take up! You’re comfortable managing through influence, and are energised by cross-functional environments.

What you will do:

• Collaborate with stakeholders to define and execute the product strategy and roadmap for onboarding processes in digital lending.
• This includes working with cross-functional teams to set the vision, prioritize features, and ensure the onboarding product aligns with business goals.
• Identify market trends, customer needs, and the competitive landscape related to onboarding in digital lending to inform product development.
• Conduct research and analysis to understand user pain points, regulatory changes, and industry innovations that could improve the onboarding experience.
• Design user-friendly onboarding interfaces and optimize the process based on user feedback and usability testing.
• Focus on creating intuitive, efficient, and compliant user journeys that reduce friction and enhance the customer experience during onboarding.
• Ensure compliance with South East Asian digital lending regulations for onboarding processes.
• Stay updated on regional legal requirements (e.g., data privacy, KYC, AML) and ensure the onboarding product adheres to all relevant standards.
• Define, track, and monitor key performance indicators (KPIs) for onboarding, such as conversion rates, time to complete onboarding, and customer satisfaction, to assess success and make data-driven improvements.
• Use analytics and feedback to continuously refine the onboarding process and achieve measurable business outcomes.
• Communicate professionally and effectively with cross-functional stakeholders on onboarding project updates, success metrics, and any potential risks.
• Provide clear, timely updates to ensure alignment and address any issues that may impact the onboarding product's performance or delivery.

Requirements

What we are looking for:

• >4 years of product management experience, with a focus on Fintech or digital lending
• MS/BS degree in computer science, mathematics, or engineering preferred
• Proven track record of developing and launching new tech products and managing the end-to-end technical product lifecycle
• Experience in designing and optimizing onboarding processes for digital lending platforms
• Deep knowledge of digital lending regulations and compliance requirements in South East Asia
• Strong analytical and communication skills, proficiency in Agile methodologies
• Team player with strong collaboration skills
• High sense of urgency and ability to thrive in a fast-paced, ambiguous, and rapidly changing environment

Benefits

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity