Technical Project Manager

Front is the customer operations platform built for B2B complexity, helping companies scale without losing connection. We're looking for a Technical Project Manager to join our Success Services team in Paris, to help customers successfully implement Front and adopt scalable, automated, and AI-enabled ways of working.

Requirements

• 2+ years of experience in implementation, onboarding, professional services, technical project management, customer success, or a similar customer-facing SaaS role.
• Experience owning customer-facing projects from kickoff through launch or adoption.
• Strong project management skills, including the ability to manage timelines, risks, stakeholders, and multiple concurrent projects.
• Strong consultative skills, with the ability to understand customer processes and recommend practical workflow improvements.
• Excellent verbal and written communication skills, with the ability to explain complex concepts clearly to different audiences.
• Comfort leading customer meetings, trainings, workshops, and stakeholder updates.
• Experience driving change management and helping customers adopt new tools, workflows, or processes.
• Practical technical fluency, including comfort discussing concepts like integrations, permissions, data flows, automations, migrations, APIs, and webhooks.
• Strong problem-solving skills and the ability to navigate ambiguity.
• Ability to collaborate effectively with internal teams while independently owning customer implementation outcomes.
• Curiosity and excitement about helping customers adopt more scalable, automated, and AI-enabled ways of working.

Benefits

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Fully covered private health insurance
• Paid parental leave
• Generous paid time off
• Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• 75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities