Customer Success Manager (12 month FTC)

Front is seeking a Customer Success Manager to own the end-to-end lifecycle for a portfolio of B2B customers, driving successful renewals through proactive planning, forecasting, and negotiation.

Requirements

• 3-5 years in Customer Success or a similar client-facing role in a B2B SaaS environment
• Proven experience owning renewals and retention metrics
• Strong commercial instincts and comfort leading contract conversations
• Ability to interpret usage data and translate it into action
• Excellent communication and stakeholder management skills
• Highly organized with strong attention to detail

Benefits

• Competitive salary
• Fully covered private health insurance
• Paid parental leave
• Generous paid time off
• Flexibility to work from home Mondays and Fridays
• Mental health support with Workplace Options
• Family planning support with Maven
• 75 Euro per month Lifestyle Stipend