IT Support Level 3

We are seeking a highly skilled IT Support Level 3 Specialist to join a U.S.-based technology services team. In this senior technical role, you will take ownership of complex infrastructure environments, lead advanced troubleshooting efforts, and help optimize IT systems for a diverse client base.

This position is ideal for a proactive, solutions-driven professional who thrives in a collaborative environment while operating independently and bringing strategic value beyond the ticket queue.

Duties / Task to perform

• Install, configure, and maintain Microsoft 365, Google Workspace, and AWS environments.
• Administer and maintain Windows Server and other server infrastructures.
• Troubleshoot advanced issues across Windows, Linux, macOS, and server systems.
• Manage local networks, IP addressing, DNS, and email systems.
• Install and maintain antivirus, firewall, VPN, and security tools (e.g., Cisco Meraki, Sophos, SentinelOne, Todyl).
• Configure and manage remote connection tools (e.g., ConnectWise, Datto).
• Administer backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne).
• Optimize and scale hardware and software solutions based on client needs.
• Evaluate and compare IT services to recommend the most effective solutions.
• Create detailed troubleshooting documentation and maintain system records (e.g., ITGlue).
• Manage and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise).
• Automate tasks using scripting or programming languages where applicable.
• Provide excellent customer service while managing ticket activity efficiently.

Requirements

• Advanced experience administering Microsoft 365, Google Workspace, and/or AWS environments.
• Strong server administration skills (Windows Server and cloud-based infrastructure).
• Proven expertise troubleshooting Windows, Linux, and macOS systems.
• Experience with network administration, IP addressing, DNS, and IT security tools.
• Hands-on experience with backup, firewall, virtualization, and remote management platforms.
• Experience with ticketing systems and MSP workflows.
• Ability to automate processes using scripting or programming languages.
• Strong documentation skills and experience creating technical SOPs.
• Excellent English communication skills and strong customer service mindset.
• Ability to work independently while collaborating effectively within a team.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima

Benefits

• Competitive pay in US Dollars.

• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.

You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.

Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.

You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.