IT Level 3

We are looking for an adaptable IT professional with hands-on experience in cloud, server, networking, and security solutions. You have a track record of installing, configuring, and maintaining a broad range of platforms and tools, from Microsoft 365 and AWS to firewall, backup, and ticketing systems. If you are resourceful, detail-oriented, and comfortable adjusting to evolving client needs, you’ll thrive in this role.

Key Responsibilities

• Installation, configuration and maintenance of Office 365, Google Workspace or Amazon AWS products.
• Installation, configuration and maintenance of Windows Server and other servers.
• Medium/high management of programming languages required for the installed services.
• Analysis and Comparison of different IT services to select the optimal ones for customers.
• Optimization and scalability of purchased hardware and software.
• Installation, configuration and maintenance of Email and DNS services, among others.
• Installation, configuration and maintenance of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Todyl, among others.
• Installation, configuration and maintenance of remote connection software such as ConnectWise, Datto, among others.
• Installation, configuration and maintenance of backup and virtualization platforms such as Datto, MSP360, NinjaOne, among others.
• Generation of troubleshooting documentation and software management on platforms such as ITGlue. Good Customer Service.
• Installation, configuration and maintenance of ticketing systems such as Autotask, Syncro, ConnectWise.

Requirements

• Access to the highest technical resources for troubleshooting and feature development.
• Administration experience with Office 365, Google Workspace, or AWS.
• Troubleshooting skills across Windows, Linux, macOS, and Windows Server environments.
• Proven ability in remote software installation and management.
• Experience in local network administration and IP addressing.
• Excellent customer service skills, ticket management, and business documentation creation.
• Proficient in administering email filters, DNS, and IT security tools.
• Experience managing backup, firewall, and virtualization software.
• Advanced knowledge in server and cloud service administration.
• Programming skills for task automation.
• Installation and maintenance of servers and cloud solutions.
• Hands-on experience with various network administration software.
• Ongoing evaluation and optimization of client-facing applications.
• Relevant certifications in the offered technical services.

Soft Skills:

• Team player
• Willingness to help
• Outside-the-box thinking

Schedule: Monday through Friday 8:00am to 5:00pm (GMT -5-00) Eastern Time

Benefits

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• We'll provide you with the necessary equipment to work: Laptop, headset, mouse, and mouse pad.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.