HR Call Centre Representative - Bilingual Japanese/English

About us

At Foundever, we're redefining what it means to connect with customers. With over 170,000 associates worldwide supporting 750+ of the world’s top brands, we’re passionate about creating exceptional experiences—one conversation at a time.

Our people are our greatest strength. That’s why we invest in your growth from day one with structured training, career development, and a culture that celebrates success.

About the role

We’re on the lookout for fluent Japanese & English speakers to join our team as Call Centre Representative, supporting employees in Japan with their HR-related enquiries.

This is a 100% remote role based in New Zealand—perfect if you're looking for work-life balance, stability, and meaningful work without the commute.

You'll be assisting with a variety of HR queries (voice and chat), from system access and benefit calculations to policy navigation and recruitment-related support.

What you will do

• Provide HR system and process support in Japanese and English
• Assist employees with self-service portals, policies, data updates, compensation, and more
• Research and follow up on complex enquiries
• Participate in administrative tasks between calls
• Work NZ hours aligned with Japan’s 9:00 am–5:00 pm time zone (+30 min prep):

NZST: 11:30 am – 8:00 pm

NZDST: 12:30 pm – 9:00 pm

Work on NZ public holidays

40 hours per week

About you

We’re looking for individuals with:

• Fluent in both Japanese and English (spoken and written) – essential
• Experienced in HR, payroll, or employee benefits – preferred
• Skilled in customer support or call centre environments – highly desirable
• Familiar with HRIS systems (SAP, ADP, PeopleSoft, Oracle) – advantageous
• Great communicators, empathetic listeners, and problem-solvers
• Tech-savvy and comfortable working independently in a fast-paced environment
• Holders of New Zealand work rights

Training period (on-site)

• 4 weeks of comprehensive training
• Ongoing coaching and career development

What we offer

• 100% work from home – you will need your laptop!
• Incentives for meeting/exceeding KPIs
• Access to private health policy discounts, employee perks, and exclusive offers
• Be part of a supportive, global team with real growth opportunities

Important Information

• You must reside in New Zealand and have valid work rights
• A full background check (including police clearance) is required
• 100% attendance is required during training