Global Security Engineer

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for over 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

• Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022, and 2021
• Gold Stevie Award Winner for Great Employers in 2024 and 2022
• We foster an exciting culture of creativity, connection, and commitment

Job Summary

Reporting into the Global Security organization, the Global Security Engineer will be responsible for the architecture and engineering aspects of security tools in collaboration with the global and regional technology, legal, sales and operations to ensure client systems are in compliance with applicable security policies, regulations and industry standards. This will include but is not limited to the contribution of a Security Engineering Roadmap that will continue to evolve and drive state of the art technical security solutions across the enterprise. The position will require collaboration with Information Technology, Internal Audit, Security and other internal functional groups to ensure that the execution elements of Global Security meet the needs of the Foundever Group, the regional leadership and its clients.

Primary Job Responsibilities

• Knowledge of network technologies, architecture, and security.
• Project management skills to organize, drive, and execute initiatives.
• Demonstrated ability to drive security conversations based on factual data.
• Demonstrated experience working in a complex global environment and being a security change agent in order to drive improved security controls and operations.
• Partner with multiple platform and application owners to review and approve solutions and develop best practices and standards that can be leveraged company-wide.
• Work closely with the managers and the global director of Security Engineering on the development of functional goals and objectives.
• Be seen as a functional leader and resource within the company, and a security technical lead
• Support other areas on global security around investigations, risk assessments, and new projects as required.
• Support the approval process for requirements from internal and external clients.

Education and Qualifications

• Four-year computer science, engineering, business degree or related degree and/or equivalent field experience
• A second language would be an advantage
• Minimum of 1-3 years of increasingly diverse or complex experience in the field of Technology or Cyber Security within a global environment.
• Excellent communication, analytical, and writing skills with the ability to participate in and lead team-based projects.
• Prior call center experience is highly advantageous given the specialized security environment that will be managed.
• Experience working in an ITIL environment.
• Must work well in a dynamic team that is geographically dispersed.
• Ingenuity, creativity, motivation, and self self-starter attitude required.
• People management skills and proven experience leading diverse teams both on and offshore.

Knowledge/Skills/Abilities

• Provides input in the development of operating and capital budgets.
• Personnel Skills (1-2-1, review, interview, appraisals, disciplinary skills).
• Able to work in a highly dynamic environment.
• Excellent verbal and written skills and able to communicate effectively with internal and external clients whilst maintaining enthusiasm, sound judgment and common sense.
• Able to thrive in an environment undergoing rapid technological and business change.
• Full customer service focus.
• A confident, positive attitude.
• Special Certifications: CISSP, CISM, CEH (Preferred, not mandatory)

Our Perks

• Competitive salaries, benefits.
• Fully remote position.
• Growth opportunities through various development programs.
• Employee discounts.
• Excellent work culture.