CCaaS Senior Engineer

Foundever is a global leader in customer experience (CX) industry looking for a CCaaS Senior Engineer to architect and perform solution implementations and ensure the success of client projects from start to finish.

Requirements

• Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles
• Build and optimize inbound/outbound voice, chat, email, and messaging flows
• Integrate external systems such as CRM, WFM or custom apps
• Develop and deploy custom scripts, data actions as needed
• Troubleshooting & Support: Acting as a Tier 3 escalation point for platform outages, SIP/telephony issues, or audio quality problems.
• Programming & Development: Write and test code for integrations and automation, as needed
• Use OAuth2, API keys, and secure authentication for external system connectivity
• Create middleware components
• Optimization & Support: Conduct post-implementation reviews to enhance performance and efficiency

Benefits

• Competitive compensation
• Professional growth
• Collaborative environment