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FoundeverFO

CareCoach - ASG

We empower brands through innovative CX outsourcing.

Foundever

Employee count: 5000+

Salary: 52k-52k USD

Canada only

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As a CareCoach, you will provide professional support to clients through inbound and outbound communication channels, employing evidence-based methodologies to assess client needs and deliver tailored assistance. You will leverage your exceptional interpersonal skills and ability to perform under pressure while demonstrating empathy and active listening to positively influence the mental health of your clients.

Requirements

  • Tailor each interaction to the unique needs, readiness, and preferences of the client.
  • Effectively de-escalate crisis situations while managing multiple tasks to ensure efficient service delivery.
  • Apply evidence-based methodologies such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Narrative Therapy, Trauma-Informed Care, and the Stepped Care and One-at-a-time approach.

Benefits

  • Comprehensive Benefits
  • Remote Work
  • Hands-On Training
  • Supportive Community
  • Equipment Provided
  • Paid Time Off

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 52k-52k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Foundever

Learn more about Foundever and their company culture.

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We empower brands through innovative CX outsourcing. Our forward-thinking approach to customer experience outsourcing blends human expertise with AI-driven capabilities, ensuring unparalleled support for your brand’s journey into the future of CX.

Employee benefits

Learn about the employee benefits and perks provided at Foundever.

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Corporate health insurance

Extensive healthcare coverage for all employees.

Training

All our employees have unlimited access to 2 online training platforms throughout the year. Depending on the needs, additional training is organised: OWASP, Vue.js, MySQL, AWS, management, English...

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Foundever

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