Process and Risk Coordinator

About Firstbase

Tens of thousands of businesses — from newly incorporated startups to public enterprises — rely on Firstbase to streamline compliance, finance, analytics, and every part of the back office. It is one platform to run your entire company.

Our goal is to make running a business feel like magic. We make it possible by owning the general ledger and unifying data across all business functions. Compliance tasks are flagged — and often resolved — automatically. Real-time business metrics are accurate, accessible, and easy to understand. And if you need to hire a new employee, send an invoice, or file taxes, you can do it from the same interface.

We’re bundling what’s never been bundled. We’re not building an incorporation tool. We’re not building an ERP. We’re not building an "AI accountant." We are creating a new category entirely: the Company OS.

How we work

We cherish the moments when noise fades and we move with clarity, confidence, and focus — doing the right thing at the right time. These moments are when our best work happens, and we strive to create more of them.

We value craftsmanship over busyness, clarity over complexity, and resilience above all — whether it takes hard work or patience. We aim high, avoid mediocrity, and speak with fearless transparency.

We believe in accelerated career progression and take pride in growing talent from within, always preferring to promote our own before looking externally.

About the team

We are the one and only Operations team within the Customer Experience area at Firstbase.io. Our mission? Keep everything running exactly as it should — no drops, no gaps, no surprises. We thrive behind the scenes, owning the workflows, systems, and compliance that keep our services reliable and our customers covered. If it needs to be operational, resilient, and bulletproof, it’s on us. We’re not just process-driven — we’re impact-driven.

What you will do

We’re seeking a detail-oriented Process and Risk Coordinator to ensure excellence in our internal processes and compliance operations. You’ll coordinate internal and external audits, assess risks in operational workflows, and help maintain the integrity of our Registered Agent infrastructure.

• Conduct audits of escalations and customer-facing processes

• Evaluate operational risk and propose mitigation plans

• Coordinate calls and reviews related to maintenance state obligations

• Ensure the Registered Agent infrastructure remains fully operational, 24/7

• Collaborate with the entire CX team and other areas to maintain the continuity of service

You should meet the following requirements

• Be based in a LatAm country (although the position is remote)

• 3+ years of experience in compliance, audits, or risk management

• Strong analytical and documentation skills

• Experience working in fast-paced, tech-enabled environments

• A proactive mindset toward continuous process improvement

• Mediocrity is your enemy. You don’t stop until you get to "great." You’re relentless in pursuit of excellence.

• You speak your mind, challenge assumptions, and present ideas clearly — no fear of conflict. Proficiency in English is essential for effective communication across teams and with international stakeholders.

Perks & Benefits

• Competitive salary & equity: We pay top-tier because you deserve it — plus generous equity package so you can share in the success of the future we’re building together.

• Generous raises & stock refreshers: Your impact deserves recognition. We review compensation quite frequently to ensure you're rewarded as your role grows — including stock refreshers so you continue to share in the upside of what we’re building together.

• Flexible work setup: We offer the freedom to work remotely, embracing diverse work styles, while NYC-based team members can opt for a hybrid setup, spending some days in the office to foster collaboration.

• PTO & other time off benefits: Take the opportunity to rest and recharge. No questions asked — it’s time to disconnect and come back stronger. Plus, paid sick days, your birthday off, and national holidays.

• Success stipend: We provide a renewable stipend on day one and every two years to create your perfect work setup — laptops, headphones, and more. It’s about giving you the tools to do your best work.

• Comprehensive health benefits: Comprehensive health insurance reimbursement arrangement. No matter where you are, you’re covered.

• Learning & development: We invest in your growth. Firstbase will pay for courses, events, and anything that helps you become better in your craft.

• Annual anniversary gift: Receive a special gift each year to celebrate your journey with Firstbase as a thank you for your dedication.

• Parental Leave: We support you through life’s big moments — maternity, paternity, or adoption — with fully paid time off.

• Generous annual bonuses that grow: Expect a bonus that reflects your hard work — usually about 10% of your base salary in the first year. From your second year, a 20% annual multiplier boosts this, rewarding your consistent performance.

• Company Gatherings: We host annual retreats, quarterly in-person leadership planning, and occasional co-working days and happy hours — all fully covered to help us connect and have fun in person.

• Vacation bonus: After 3 years at Firstbase, you'll receive a generous vacation bonus to take that dream trip. It’s our way of saying "thank you" for your commitment — we’re here for the long haul, and we want you to enjoy the ride.

• Visa sponsorship: We support the best talent — wherever you are from. Firstbase offers visa sponsorship and renewal assistance if you are already in the US, or are looking to move to join our NYC-based team.

• Business travel & collaboration budget: Great work happens together. We cover team travel expenses so you can connect in person — whether it’s a strategy sprint, team meetup, or just time to build stronger relationships.

• Accelerated career progression: We grow from within. When new roles open up, we look to our own team first — because we believe in recognizing potential, rewarding performance, and giving our people the opportunity to level up.

Interested?

Even if you don’t check every single box but you’re passionate about the role and want to help build something great, we still want to hear from you. We value diverse experiences and unique perspectives.

Want to work at Firstbase but don’t see an opening that fits your experience? Email us at [email protected] — we will often “create” a role around a great candidate.