Enterprise Implementation Manager - Canada

This is a remote position.

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

The Role

The Enterprise Implementation Manager (EIM) – Canada leads the onboarding and deployment of First Due’s most complex and high-value customers across Canadian Fire and EMS agencies, including Enterprise, Multi-Agency, Regional, and Provincial-level deployments. These implementations require strong SaaS project leadership, familiarity with Canadian fire and EMS operations, and the ability to coordinate across multiple departments, stakeholders, and jurisdictions.

The EIM owns the customer relationship from project initiation through go-live, driving project planning, risk management, executive communication, and cross-functional collaboration. This role requires experience navigating provincial reporting standards, multi-agency governance structures, and bilingual communication environments.

Responsibilities

• Lead full lifecycle implementation for enterprise and multi-agency Canadian customers.
• Develop and manage detailed project plans, milestones, and executive-level reporting.
• Facilitate enterprise kickoffs, requirements workshops, stakeholder meetings, and go-live planning sessions.
• Maintain control over scope, risk, timelines, and stakeholder communication across complex engagements.
• Translate operational requirements into scalable SaaS configurations across the First Due platform.
• Coordinate integrations, data migration, reporting, and provincial compliance requirements.
• Ensure alignment with provincial fire reporting standards and EMS reporting frameworks (e.g., OFM, provincial Fire Commissioner reporting, where applicable).
• Collaborate with IPS, Technical Services, Product, Engineering, PMO, and Customer Success teams.
• Travel onsite (up to 25%) for workshops, executive meetings, regional deployments, and training sessions.
• Drive change management and enterprise adoption across departments and jurisdictions.

Requirements & Qualifications

• This is a remote role, but the candidate hired must reside in Canada.
• 5+ years of experience managing complex SaaS enterprise implementations.
• Demonstrated success delivering large-scale, multi-department or multi-agency programs.
• Strong project management expertise; PMP certification or equivalent preferred.
• Experience working with Canadian Fire and/or EMS agencies strongly preferred.
• Familiarity with provincial fire reporting standards and EMS reporting frameworks.
• Bilingual proficiency (English required; French strongly preferred).
• Advanced executive communication and stakeholder management skills.
• High technical aptitude with experience collaborating on integrations, data migrations, and reporting.
• Experience in public safety, GovTech, or Canadian municipal technology environments preferred.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time.Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out topeople@firstdue.com.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visitwww.firstdue.comto learn more.

If you are a resident of a state requiring wage transparency, please reach out topeople@firstdue.comfor a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacyhere.