Implementation Manager

We are seeking an Implementation Manager to join our team at Buildout, a family of CRE software products and services. As an Implementation Manager, you will be responsible for guiding customers through their onboarding process, defining project scope and goals, and establishing ongoing communication with customers to train them on our products. You will work closely with internal teams to ensure a smooth transition and provide an exceptional customer experience.

Requirements

• 2+ years experience in a customer-facing role like customer success, support, or sales, ideally within a B2B SaaS organization
• Experience in customer onboarding, implementation, or training is strongly preferred
• Salesforce experience strongly preferred
• Strong project management and organization skills with the ability to manage a full pipeline of customers across the onboarding lifecycle
• Curiosity and initiative to learn technical products deeply and translate that knowledge into simple training methods for our customers

Benefits

• 100% coverage of employee dental and vision insurance premiums
• Company-paid STD, LTD, life insurance, and telemedicine
• Flexible PTO, 14 paid company holidays, paid parental leave, and give back days
• 401(k) with 4% company match and immediate vesting
• Monthly remote work reimbursement ($600/year) to support our distributed team
• Annual, in-person company kickoff
• Wellness benefit of $400/year