Implementation Manager

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

The Implementation Manager is a master of client onboarding and execution; working to build and produce the best technology solutions for our clients. Whether building a mobile app with integrated gamification for a large-scale music festival or deploying a full scale digital scavenger hunt for a multi-sponsor convention, the Implementation Manager has ownership and accountability for the technology, delivery of the solution, quality control, and overall success of the project. We support some of the world’s largest events in the festival, pop-up, convention, and venue spaces, so the ideal candidate will thrive in a fast-paced, collaborative environment and will have a passion for live events and client satisfaction.

Sounds interesting? Let’s talk.

AS An IMPLEMENTATION MANAGER, YOU WILL:

• Be an expert in two or more Leap Technology products, mainly Mobile and Activations

• Manage Tier 1 and Cross-Sell Client implementations; oversee the internal delivery process to ensure on-time and on-target implementation

  • Work independently and creatively to deliver exceptional client service

  • Manage and implement solutions as the main client contact or as part of a larger internal team based on the project's requirements

  • Build Activations for Clients and/or Project Manage App Builds

  • Onboard and Train Clients on Leap Technology’s suite of products

  • Collaborate with Sales, Account Managers, Project Managers, Product, Sales Engineers, Client Success Managers, Finance, Event Operations, Customer Care, and Marketing Services to ensure all aspects of Client Implementation are completed

  • Review and approve all builds and deliverables; engage with the client to receive approvals and acceptance prior to launch

  • Engage fully with Project Managers to provide status and details of builds, coordinate and manage timelines to ensure products are built and deployed to the project’s requirements

• Clearly communicate progress of weekly/monthly/quarterly initiatives to internal and external stakeholders

• Be fluent in our shared Project Management tool and a champion of our shared Leap Technology tools

• Contribute to our knowledge base & documentation on Leap Technology Products & internal processes

• Integrate and collaborate with 3rd party solutions

• Share ideas for new features and products and suggest workflow improvements with Implementation Directors; Continuously improve processes and efficiency.

• Document and share creative solutions with Implementation and Support teams

• Travel onsite to events and represent Leap Technology onsite as needed

EXPERIENCE & SKILLS:

• HS Diploma or equivalent required; Bachelor’s degree strongly preferred

• 2-4 years client-facing project management experience

• 3+ years experience in the live events and/or SaaS industry

• Exceptional written and verbal communication skills

• Ability to confidently interact with clients and professionals of all backgrounds

• Ability to self-start and complete tasks independently

• Willingness to travel, including overnight and weekends

• Capacity to execute multiple client implementations simultaneously

• Strong technical skills

• Possess a passion for creating live event experiences with an eye for improving the customer experience

• Must be fluent in English. French and/or Spanish language skills a plus

BENEFITS:

We offer

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• 360 Learning, a world-class learning and development platform

OFFICE INFORMATION:

Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!

If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.